Reviews
Vehicle maintenance
The West Side team was very helpful and also provided the rebates available associated with the service of my GMC. Excellent customer service. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us to service your vehicle! We are happy to hear you had a great experience!
Service
I had an appointment for oil change and tire rotation got right in. The service person was very friendly, and professional he was able to answer all my questions. We always buy our vehicles at West Side because we get such great service from Jim and Diane Grant. I had other business try and to get me to use their services, but I tell them West Side the only place I will go!! When my husband ever has questions about his vehicles he calls Bob Hogan or Jeff Kapp. You have a great staff to work with. Tess & Jim Christman
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tess and Jim, Thank you for your continued business, we are lucky to have customers like you! We hope to see you again soon!
Excellent !
After unsuccessfully dealing with another GMC dealer for the past 14 months for a product issue, West Side was recommended to me by a friend. "Bob" was very friendly and knowledgeable of the persistant issue and was very confident they could address the problem. I was kept updated on the progress and was very pleased with the quality of work performed on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Larry, I am happy to hear that our service department was able to diagnose your problem! It is nice to hear that you came to us recommended by a friend! We hope to see you back at our service department in the future.
Fantastic!
They are thorough, friendly & professional. We have worked with them for 18 years and have never had bad service. We will never use another dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! We are so thankful to have loyal customers like you! I'm happy to hear that you have great experiences with us at West Side GM and that our service hasn't disappointed you! We are looking forward to seeing you again soon.
Best Service Around
Easy to work with, very affordable, and comfortable waiting area. They diagnosed my problem and explained it so it made sense to me. The short drive to Berlin was well worth it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, I am happy to hear that you were given excellent service from West Side GM and that you enjoyed working with both Jeff and Milena. We are thankful to have you are part of our West Side GM family - congrats you on your new truck, we hope you have been enjoying it!
Deer damage
Great service and body shop! They all did an excellent job getting the truck fixed to like new conditions. I had no suprises and they kept me updated on the repairs.Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us a review! I am happy to hear that you had a great experience in both our service and body shop department with Bob! We hope to see you soon in the service department for your regularly scheduled maintenance!
Great Customer Service
I went in for my first oil change/service on a "new to me" vehicle I purchased from West Side in July. I have been more than happy with the Buick Encore and was really impressed with the service department. I made the service appointment on line and when I arrived Bob explained the procedure for pulling your vehicle in for service. They have a very comfortable waiting area and the whole appointment lasted an hour, including tire rotation. The summary of the vehicle inspection given was very thorough. I'm really impressed! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sue! We are happy to hear that you had a great experience with our service department! Thank you for taking the time to write a positive review. We are very thankful for your business and to have you as a part of our West Side GM family- we look forward to seeing you soon! We hope you have a Happy Holidays!
Fix & explain
They fix, explain & show what is wrong. Price was right & work on your behalf with GM. By doing that the price is less than it should be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear that you have had good experiences with our service department! Thank you for taking the time to leave a positive review! We are thankful for our customers like you and hope to see you again soon! Happy Holidays!
Excellent customer service
Diane Grant & James Grant did incredible work ensuring that I found a perfect commuter that was safe and reliable and matched everything I was looking for. I have bought multiple vehicles from them and they are phenomenal people. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am happy that you had a great experience working with the Grant's! Thank you for supporting our business, and we are happy to have you as part of our West Side GM family!
install a trailer hitch package
staff was friendly and work was completed close to the time frame given. waiting area was clean & condiments were available. service area was also clean & well staffed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for supporting our business, I am happy to hear that you had a pleasant experience working with our service department! We hope to see you again soon!