West Side GM

(416 reviews)
Visit West Side GM
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:30pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (920) 354-4231 (920) 354-4231
Used (920) 354-4263 (920) 354-4263
Service (920) 354-6504 (920) 354-6504

Reviews

(416 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Side GM from DealerRater.

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My family has used this dealership for 3 generations.

My family has used this dealership for 3 generations. That's a lot of years of great service.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Maxine, and thank you! We can't tell you how much we appreciate your customer loyalty! West Side GM Team (920) 361-5100

Excellent Automotive experience with every department

Excellent Automotive experience with every department there! I will always take ALL of my vehicles there!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! West Side GM Team (920) 361-5100

Excellent as always great job you guys are awesome Keep

Excellent as always great job you guys are awesome Keep up the great job guys 👍🏻👍🏻

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. West Side GM Team (920) 361-5100

Jeremy and Charles were great to work with I prefer to

Jeremy and Charles were great to work with I prefer to work with small town dealerships like West Side

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Jorgie. West Side GM Team (920) 361-5100

The experience was quick and easy.

The experience was quick and easy. He found what we were looking for and made the shopping experience great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the vehicle you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. West Side GM Team (920) 361-5100

Very good.

Very good. Jeff informed me of everything His care and concern will have me return

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Kathleen, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jeff does for West Side GM of Berlin and our customers. Hope to see you again soon! West Side GM Team (920) 361-5100

The dealership , is up to superior excellence in quality

The dealership , is up to superior excellence in quality work performance, when working on your vehicle, and staff is really friendly, so glad I purchased my vehicle there from the dealership. Thank u again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! West Side GM Team (920) 361-5100

The sales process was very easy.

The sales process was very easy. They had the car in stock and were upfront about pricing.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! West Side GM Team (920) 361-5100

Courteous and helpful employees answering my numerous

Courteous and helpful employees answering my numerous questions. The car looks great and I’m happy it was detailed when the repairs were completed. The car looks like new again. Thank you guys.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. West Side GM Team (920) 361-5100

Very informative and honest, called me the next day to

Very informative and honest, called me the next day to tell me I was over charged for an oil change, I would have never known. Ordered new tires for me finding the best value for my situation, am looking forward to working with west side in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write about your experience with us, Doug. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We will look forward to working with you again. West Side GM Team (920) 361-5100