Reviews
Oil change and tire rotation.
Oil change and tire rotation. Nice & easy experience. Service guys and payment was easy .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. West Side GM Team (920) 361-5100
Very good.
Very good. Thank you. They were on time and done with my vehicle when they said they'd be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. West Side GM Team (920) 361-5100
Jeff was friendly, professional, and knowledgeable.
Jeff was friendly, professional, and knowledgeable. A definite asset to West Side Garage. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for your kind words! Jeff is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! West Side GM Team (920) 361-5100
Good customer service and follow up.
Good customer service and follow up. Good customer service and follow up. Close to home and responsiveness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. West Side GM Team (920) 361-5100
I was treated like I was an important customer and they
I was treated like I was an important customer and they did their best to save me money wherever they could and yet provide all the services I needed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. West Side GM Team (920) 361-5100
They have always worked herd to meet my needs for a new
They have always worked herd to meet my needs for a new or used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
We are so glad we could take care of all of your needs at West Side GM of Berlin. Thank you for giving this feedback; we will be sure to share it with the team! West Side GM Team (920) 361-5100
Scheduled me right away and service was completed while I
Scheduled me right away and service was completed while I waited on time very happy with the way I was treated
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. West Side GM Team (920) 361-5100
Oil change, exhaust fix.
Oil change, exhaust fix. Runs great now. Very Happy! Polite and informative in explaining what needed to be done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you working with our service department to keep your vehicle in tip-top shape, Shawn. Please don't hesitate to call if we can help with anything at all. West Side GM Team (920) 361-5100
I told them there was a coolant leak and they said
I told them there was a coolant leak and they said plastic coolant reservoir was leaking near the driver's side. I told them leak was in the middle of the car. They finally pressurized system to find the REAL leak. That should have been done immediately... Not after I corrected them. Also service would not pull old OEM turbo off and fix leak and put my brand new OEM Garrett turbo back on that i purchased elsewhere. They said they couldn't warranty it and I told them I did not a warranty because of high miles. Still wouldn't. I went to a different shop that is doing it for me with my turbo. Not a problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience with our service department. Here at West Side GM of Berlin, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. West Side GM Team (920) 361-5100
We have done business with West Side Garage for over 25
We have done business with West Side Garage for over 25 years. They treat us like family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing your experience at West Side GM of Berlin. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. West Side GM Team (920) 361-5100