Reviews
Everyone with whom I interacted was professional and
Everyone with whom I interacted was professional and courteous. My only complaint was how long the service took (2+ hours for replacing 2 tires and an alignment). Otherwise, everything was great.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW’s staff is amazing & offers exemplary customer
BMW’s staff is amazing & offers exemplary customer service. Always prompt & courteous and ready to help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Ashur was very professional.
Ashur was very professional. He also help drive my truck back home, the whole experience went smooth. Thank you ashur and BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Nice BMW service crew, quickly answered any questions and
Nice BMW service crew, quickly answered any questions and fixed my car. Great service and car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Excellent Service Dept customer service.
Excellent Service Dept customer service. Work is done in a timely manner & my BMW is always ready at the time promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!
The service department was able to squeeze me in for a
The service department was able to squeeze me in for a same day service.I have ways received excellent service at bmw tucson
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Very nice service, professional, and quick repair, I am
Very nice service, professional, and quick repair, I am really appreciate for the help! Reasonable price.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us, Chiu! Feel free to stop by if you ever need any more help.
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. Rachel was great at explaining everything about the vehicles. She knew exactly what we wanted.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Feel free to stop by if you ever need any more help.
Jayme,was very helpful about the issue.
Jayme,was very helpful about the issue.The appointment was on time.She explained every detail about the problem.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
I always received a delayed response to my questions.
I always received a delayed response to my questions. In the end, I got charged a higher price than what I was told at the very beginning.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at BMW of Tucson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon.