Reviews
Terri is fast and efficient and makes sure you get
Terri is fast and efficient and makes sure you get exactly what you want and need for your vehicle!! Love Terri and will definitely continue to go to Carlson Toyota!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
HI, Thanks so much for taking the time to review our store and your experience with Terri! We appreciate your business and look forward to serving you in the future Kind Regards, Paige Carlson
This dealership is extremely friendly, helpful,
This dealership is extremely friendly, helpful, knowledgeable and professional in all aspects of the buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for the 5-star review. We appreciate the opportunity to work with you. Kind Regards, Paige Carlson
Sara answered all of our questions and went through the
Sara answered all of our questions and went through the RAV4 my wife purchased throughly so we knew how to use all the new technology and features. Would recommend. Thanks Carlson Toyota, we will return, for a new Tacoma in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Karl, Thank you for your kind words about Sara! We hope you love your new Rav4. Please let us know if we may assist you in any way. We appreciate your business. Kind Regards, Paige Carlson
Very easy transaction.
Very easy transaction. Good communication and I love my Tundra. Thanks Sara! Will be seeing again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi! Thanks so much for the 5 stars! We appreciate your business. Kind Regards, Paige Carlson
Sara was great.
Sara was great. Answered all our questions, although we haven’t made a decision yet, when we do Carlson Toyota will be our 1st choice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Arthur, Thank you for allowing us the opportunity to work with you during your "information gathering/research phase of the process. Please let us know if we may answer any additional questions you may have. Thank you for putting us at the top of your list when you make a decision. We look forward to seeing you back! Kind Regards, Paige Carlson
The dealership was good.
The dealership was good. I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle and protection and it turned out amazing. Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, mccann4321! Thank you for your recent purchase of the Corolla hybrid! We hope you love your new vehicle. Please let us know if we may assist you in the future. Enjoy! Kind Regards, Paige Carlson
A friendly dealership that helped us find the right car
A friendly dealership that helped us find the right car and assisted us through process in nicely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lee, Thank you for giving us 5 stars! We are so happy you found the right vehicle. Please let us know how we may serve you in the future. Kind Regards, Paige Carlson
I’ve purchased 6 vehicles from Carlson Toyota and 5 of
I’ve purchased 6 vehicles from Carlson Toyota and 5 of them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jcindy! Thank you for all of the business over the past years! Please let us know how we may serve you in the future. It is an honor to take care of your family! Kind Regards, Paige Carlson
if there was an option for 0 stars, I would have chosen
if there was an option for 0 stars, I would have chosen that option. Worst. Experience. I took my car in for oil change and tire rotation per a prepaid service agreement. This is a car I bought from this dealer. When it was completed, I was informed I would need to pay $84 for the oil change despite the person who received the car confirming there was no charge for today's service. When I challenged the cost and said don't do the service then the employee told me it had been done i needed to pay for it. I was then directed to a manger who greeted me by saying "why don't you want to pay for the oil change?" Then he told his employee to bring the car back in and put the old oil back in. He asked me how I felt about that and I said OK. Then he told me he would explain my rights to me and that he could charge me up to $100 each time I bring my car to them. He was condescending and bullying to me. After he scolded me, he told me they would cover it this time...I refused to let them. I would rather they receive this money from me, since it is the last time I will ever do business with them. I encourage people to avoid this dealer. My entire visit was centered around selling me things (needed or not) and getting money from me - it had nothing to do with what my car might need to have done. I will not go back.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Naughton, I apologize that you feel this way. Your original concern was that you were not going to pay for the oil change because you did not authorize one to be performed. In listening to your request at the time of the appointment this was the reason you made your appointment. Leah was very thorough with you in stating that the oil change was part of your service which you confirmed with her. Part of our repair process is to perform a complimentary multi point inspection. We have tire experts we hire from an outside vendor to assist our customers to find the best tire for their needs. It would not be good business practice to recommend services that are not needed. That is not how we have built our business. I am happy to speak with you personally if you would like to further discuss. Kind Regards, Paige Carlson
The concern was simply that I was told, when I dropped the car off, that there would be no charge for the service because it was part of a pre-paid plan. Sometime between then and when the oil change was completed it must have been discovered that there were no more pre-paid oil changes despite what I was told. And, no one came to tell me this before performing the work. So the charge was a shock to me - as was the in which it was handled considering that the service manager told me that to resolve the issue he would put the used oil back in my car and that he could charge me $100 just because I left the car with them. Mistakes can be made. It is the way in which we handle them that counts - this was not handled correctly.
Terri was a pleasure great customer service skills and
Terri was a pleasure great customer service skills and amazing knowledge with the process. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jallow, Thank you for the 5 stars! We appreciate the opportunity to work with you! Kind Regards, Paige Carlson