Carlson Toyota

(684 reviews)
Visit Carlson Toyota
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (763) 515-2750 (763) 515-2750
Used (763) 515-4228 (763) 515-4228
Service (763) 515-2935 (763) 515-2935

Reviews

(684 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carlson Toyota from DealerRater.

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I had a good experience buying a vehicle from Carlson...

I had a good experience buying a vehicle from Carlson Toyota. Carolyn was our sales rep, she was very easy to get ahold of concerning questions about purchase and delivery. They delivered our vehicle three hours to us. Very convenient and we got an awesome deal on our car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I just took delivery of my first Toyota from Carlson. I...

I just took delivery of my first Toyota from Carlson. I have been buying Toyotas since the 1980s and this was first experience with Carlson. I found the sales person who worked with me, Carolyn Hagen, to be knowledgeable and very helpful in guiding me through the selection decisions. Would definitely work with this dealership and Carolyn again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Carolyn was great to work with! Everyone worked hard to...

Carolyn was great to work with! Everyone worked hard to get my vehicle traded in and in my new car! Great customer service and financing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

THANKS SO MUCH!! It was our pleasure assisting you and your husband. We hope you enjoy your vehicle for many years to come. On behalf of Carolyn Hagen and our entire team!!

We worked with Carolyn and she was great! Not only did...

We worked with Carolyn and she was great! Not only did she help us with finding our new vehicle, she went above and beyond with making sure we were taken care of and happy! Go see Carolyn! Erika

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

What a great experience working with Carolyn! I was...

What a great experience working with Carolyn! I was originally in the market for a used tundra, but as I went through the process I realized new was the way to go. Carolyn was incredibly helpful in finding the vehicle we were looking for. It was no easy task. She was patient with me as we tried multiple ways to secure a vehicle. She was very prompt in answering all my questions and when the day arrived to pick up my vehicle the experience was great! Carolyn, thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jeff, Thank you so much for the great review. We will do everything now and in the future to deserve it. Enjoy that "Beautiful Truck" for many miles to come!!

Carolyn assisted us in purchasing a 2021 Camry SE. She's...

Carolyn assisted us in purchasing a 2021 Camry SE. She's very friendly, courteous, & informative. Most of all she listened to us and then looked around for the vehicle that would fit our wants/needs. She is flexible enough to change the no trade in to a trade in because our circumstance changed. She spent a significant amount of time showing us the Ins/Outs of a vehicle with a lot of bells and whistles compared to our old car. This will be my last car that I purchase, and it has been the best salesperson I have worked with. I would definitely recommend her to anyone interested in buying a new/used car. She knows her stuff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the awesome review. It's WONDERFUL repeat customers like you that make our job here at Carlson Toyota such a JOY!! Enjoy your new Camry SE!

I had found a Toyota Highlander on the Carlson Toyota...

I had found a Toyota Highlander on the Carlson Toyota website that I was interested in. I inquired and Carolyn responded back within a few minutes. When I arrived, I was greeted by a wonderful female front desk employee, who went and got Carolyn for me. When I met her, she was very welcoming and friendly. I already knew what I wanted, so I had a lot of extra time to talk with Carolyn. Over the next hour, we shared many stories and had a lot of laughs. Not many people would enjoy sitting around the dealership waiting, but I sure enjoyed my Saturday with Carolyn. I would definitely recommend Carlson Toyota to my friends and family, and definitely recommend they ask for Carolyn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Wow! Thanks Kevvin! HAPPY YOU ARE OUR NEW CUSTOMER & PART OF OUR TOYOTA FAMILY!

Car stolen from their LOT a and they did zero

Our vehicle was STOLEN a from their lot and they did nothing. Told US awe needed to file a police report and insurance claim using OUR insurance. Also informed us they have minimal security and NO cameras. Your car is NOT safe here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I really liked the way I was treated as a customer the...

I really liked the way I was treated as a customer the sales person was very friendly and patient as I was trying to make my decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks Nancy for your kind review, I appreciate you purchasing from us at Carlson Toyota. Thanks again, Carolyn Hagen, Internet Saleslady

I recently purchased a Toyota Sienna and was able to find...

I recently purchased a Toyota Sienna and was able to find an AWD Premium XLE version. I was very impressed by the friendliness of Carolyn Hagen. The night before I traveled to Coon Rapids I requested information about one of the vehicles on the lot. I received very good communication with Carolyn and when I arrived at the lot the car was warmed up, mostly clear of snow and ready for a test drive. Though I was slow to make a decision, Carolyn was very patient and I didn't feel rushed/pushed into making a decision. I ended up paying a bit more than I had planned but my family has a great vehicle. When setting up the financing for the vehicle, Grey did an excellent job of explaining the terms and was speedy setting up the loan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I enjoyed working with you and your wife. I am so happy you love your Certified Pre-Owned Sienna AWD XLE Van. They are terrific vehicles!! Thanks for coming from Out of State to purchase from Carlson Toyota!!