Capital Chrysler Jeep Dodge

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (405 reviews)
Visit Capital Chrysler Jeep Dodge
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 896-6830 (888) 896-6830
Used (866) 798-8623 (866) 798-8623
Service (888) 470-9139 (888) 470-9139

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (405 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capital Chrysler Jeep Dodge from DealerRater.

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Great service

I purchased a 2013 Grand Cherokee and the experience was great, The Salesman was Daniel Goodnight.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience!

after having a horrible buying experience from Westgate CJD, I headed on over to Capital CJD and got to have the experience that I was looking for. Sal and Andy helped me to get into a great car! Sal did all of my paperwork the day I bought the car (which was awesome!), even before going into the dealership, and had my car waiting for me when i got there-Thanks Sal :) Andy was awesome when we test drove the car, answering all of my questions and concerns. They both got me the price i wanted and payment i was looking for. The atmosphere was pleasant and they even let me charge my phone! Thanks guys for all of your hard work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Never a bad experience !!

I have purchased every car from Capital CJD in the past 5 yrs. and wouldn't think about going anywhere else !! Stan and Barry have always gone over and above to make sure each and every buying experience has been perfect !Thanks guys !! looking VERY soon to purchase a New Dodge Truck.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The reason dealerships have a bad name.

I have bought many cars in my time and Capital CJD has been the worst one to deal with. Slow response to e-mails, changing of prices, different quoted prices to different people and when you have a complainant the manager gets the person you are complaining on to contact you. What kind of manager does that? I was ready to purchase a car, not play games. While I am just one person and my business doesn't matter... I hope this doesn't happen often.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

My name is Michael Pendergraft and I am the Internet Sales Manager at Capital CJD. Please give me a call and we can discuss this issue and see what I can do to make it right. The best way to reach me is my direct line 919-582-0239.

Wrangler Purchase

I was recently in the market to purhcase my first vehicle. I have been to a few different dealerships, and at every one I felt pressured to make an immediate purchase. I didn't like that because I was simply testing the waters and trying to find a good deal that I would be comfortable making. That's exactly what I found at Capital CJD. I spotted someting on their website that interested me so I have Harry a call. After the test drive I told him that I wanted to think about it for a few days before making the purchse..to my surprise he was perfectly fine with that idea. Because of the friendly and unpressured experience I had, and the fantastic deal they gave me, I was back the next day to purcahse the Jeep. Thanks to Harry and all of the staff at Capital CJD for making my first buying experience a great one! I will reccomend you to anyone who is in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great job Daniel Goodnight

I have purchased a lot of cars over the years but I have never experienced the excellent service I received from Daniel Goodnight at Capital Chrysler in Garner N.C. I had been looking for a car for several months but the other car dealers would not come down to my price range. Daniel was very willing to negotiate price without a lot of hassle and he worked hard to get me me a lower interest rate than what the bank had offered. I walked away with a lower interest rate and a better car at a lower price than other car dealerships had offered in the area. He also went the extra mile to ensure I was fully comfortable with all of the features on my car. Great experience and I hope Daniel stays in the car business because we will purchase all of our future cars from him. If you are looking for a car, go see Daniel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New SUV purchase

Very easy to work with and very customer oriented. Provided a good deal and I did not feel like I was getting taken advantage of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They take care of you during sales and treat you right...

They take care of you during sales and treat you right but their service department is a customer service nitemare. They had my car for 3 and a half weeks and only called me once in that time to give me an update. If you get assigned Tim to service your car or truck ask to have Missy take your car instead. Trust me you'll thank me later. Tim is incompetent and will tell you estimated times when you car will be done then leave you waiting days after that date. If you do buy from this dealership I would recomend getting it serviced elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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COMPLETELY AWESOME 1ST TIME CAR SGOPPING

Harry made our experience buying a car very easy . He was extremely professional and actually took the time to contact us via the phone not text message unlike the representative at another lot we visited previously, we called him several times the day before actually going to meet him in person and every time he took our call. We would recommend this place of business to friends and family looking to purchase a new or preowned vehicle and definitely reccomend them talking to Harry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review Chris. I know you and Christina are going to love the Journey. I really appreciate your business.- Harry

Highly Recommend Dealership for PRICES & Sales

We had been looking for a used vehicle for a while and saw that Capital CJD had a few vehicles that might satisfy our needs. We arrived at the dealership around noon and we were greeted by a salesman named Courtney Adams who was a polite helpful individual. We told him what we were looking for and he showed us a number of vehicles and ended up test driving one. We liked the car but I wanted to check a few other dealerships to make sure that we were getting the best deal. Well after being harassed, shocked by the prices and spending/wasting a couple of hours at the other dealerships we ended back at Capital CJD. I had texted Courtney to let him know we were returning and he met us at the curb. While we were at the other dealerships my wife and I decided we also wanted to look at another type of vehicle before we decided on a car. After telling Courtney this he proceeded to show us a number of that type vehicles and we were pleasantly surprised not only by the selection but most of all the posted prices of the used cars. We found a car that we really liked and at a price that we felt comfortable with. Needless to say we drove away that evening with a really nice used car that we were very satisfied with and with absolutely no buyer's remorse. I would highly recommend Capital CJD for their service, non-pressure sales and their great prices. I would highly recommend this dealership but more importantly this salesman (Courtney Adams) as I was treated with the upmost respect and courtesy and in no way was pressured to buy a car. They were there for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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