Reviews
Sales person very helpful finding slightly used SUV I
Sales person very helpful finding slightly used SUV I wanted. Negotiations for price disappointing as the trade in value was low balled compared to prior estimates, and made the process more stressful. The negotiations were not supposed to be haggling. Although the used car guy moved back up soon after negotiations started.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Love Josh Hernandez!
Love Josh Hernandez! Really great person and does his job well! I would always choose a Walser dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I really liked how everything was handled by the sales
I really liked how everything was handled by the sales consultant from start to finish. Everything was done right in front of me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reliable with modern, attractive clean facilities.
Reliable with modern, attractive clean facilities.very customer service oriented. Outstanding service department. Convenient Burnsville location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I arrived about 25 minutes early, and I was pleased to
I arrived about 25 minutes early, and I was pleased to get in right away. The person I talked to was friendly. Appreciated the car wash.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service.
Great customer service. Really appreciated Grant‘s help and attention to detail and going the extra mile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the positive review!
Great customer service.
Great customer service. I’ve been going there for over 20 years. They really strive to have a great customer experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased a Nissan Pathfinder 2017 and I purchased a
I purchased a Nissan Pathfinder 2017 and I purchased a 2023 Nissan Rogue both cars have been in the shop more than I would care to have the Rogue is in the shop right now at Walser Coon Rapids I did purchase a car at Walser Coon Rapids in 2018 a 2017 Nissan Sentra I have $190,000 MI and it's never been in the shop so I'm not too crazy about purchasing another car at Walser Burnsville
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Chris, Thank You so much for your time on the phone today. I am very sorry that you have had some ongoing mechanical problems with the vehicles. I am happy to hear that the warranties on the vehicles have taken care of most of the costs for you. I am glad to hear that your sales experience has been good and my service staff at both of our Nissan stores have been responsive in helping get your situations resolved. Please don't hesitate to call if you need anything in the future. Jason Loechler, General Manager.
I bought a 2018 jeep wrangler from them in March of 24
I bought a 2018 jeep wrangler from them in March of 24 and puchased a warranty. The instument cluster failed it was not covered I bought the wrong warranty.I took the jeep to a JEEP Dealer in Alexandria Mn. The dealer told me that the odometer has been altered to US miles from kilometers.JEEP WILL NOT SEND A PART BECAUSE THEY DON'T KNOW HOW IT WAS ALTERED. HMMM DID THEY CHANGE MILAGE ALSO??? I have tried to call them but they screen their calls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Richard, Thank you for your review. I apologize if there was any confusion or lack of communication on the vehicle you purchased. We do sell a fair amount of vehicles that were previously built for Canadian use. These vehicles are professionally converted to U.S. standards before coming across the border I did call to speak to you and left a voicemail. Please give me a call at 612-221-3383 so that I can work with you on getting the situation resolved. Thank You. Jason Loechler, General Manager
The service I got was great and with friendly associate
The service I got was great and with friendly associate who was outstanding explaining the service I got.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!