Apple Ford Apple Valley

They are courteous, knowledgeable, caring, understanding, helpful and the list good on! We will never buy from anywhere else. Been shopping here for 20 years and always have the best service. Mark Halverson has been our salesman since we first bought from AV Ford. He is amazing at his job and an all around great person.

Apple Ford is professional and customer friendly. I have returned for multiple purchases and service.

I received nothing less than excellent service at Apple Valley Ford. My service advisor Adrien has been my go to for every visit. He communicates well and often and provides solutions that work great for me and makes me feel valued as a customer.

One of thebworst service departments I've ever encountered. My wife's car has been in and out of the service department for almost sox weeks. It's a brand new vehicle and the service department fixed the problem but it occurred again and her car is back in and no one has been able to tell me what's wrong or where the car is. I've talked to at least eight different people and they all say they're going to get back to me with an answer. What a joke, no body has and no one can tell me anything. Great sales staff, horrendous service department. Whoever is in charge should be reevaluated and his staff given a lesson in how to talk with customers and deal with people who have payed for a service. As much as I like the sales staff, you might want to go elsewhere for a new, used or leased vehicle.

The service department is one of the worst in the metro. No one talks to anyone there or leaves messages. We had a brand new vehicle in the shop for almost a month. When we finally picked it up, the problem of bad sensors happened again. While trying to call to get a hold of someone, I was cut off three times. When I finally spoke to some one I was bounced around like a beachball. I spoke to four different t people and they all asked what was wrong and not a soul said sorry for the inconvenience, all I got was "this should never happen." But, yet it did. So I was told to bring in the vehicle and they would see what the problem was. When we were sent to the service desk to get the keys for our rental, the young man who helped us, who looked like he just returned from recess, asked us how many miles we would put on the car, I said I have no idea, it's up to your crack staff to tell us when it would be fixed. What a goat rodeo,pass the buck service department. No accountability or managers taking the lead. Instead young kids giving you the company line. Great, but I'm not drinking your kool-aid. Horrible service. Just horrible.

Terrible service. They overfilled the oil on our truck cause damage. They would only cover 50% of the labor and the bill was still over $2500. In addition, the service manager had my husband's son call my husband because he works there (not in the service department). The service manager did call the next day. Totally unprofessional!

Very efficient staff was knowledgeable about the product... Very helpful with our questions Was polite and did a excellent job in helping us..

Ask for Joe Murphy, you won’t be disappointed! Always drive away happy and you’re in and out in no time.

Good experience, I have bought several cars from Mark Halverson and he is excellent to work with. Good follow up and attention to details of the sale. Also mgr Chris Mick was involved in answering some questions , he helped make the entire process a positive experience.

very efficient nice staff quick and easy transaction. Phil very nice. Have worked with him before