Battleground Kia

Wouldn't take a paper bag to this place. Had a 2015 Optima in the service department 5 times for a rattle at the top corner of th windshield. Service department did their best to locate it. When they couldn't find where it was coming from, they said they would need their district service manager to check it out. He only comes to the shop 1 x per month. Let me tell you this man is a real xxxxx. He gets in my car and was told where the rattle was coming from and he tried his best to say that it was not coming from where I and the service manager told him it was. Then hwe get back to the dealership and he looks at me and says that it is plastic parts rubbing together and if they try to find the rattle it mat create more problems. The rattle was reported at the first oil change. Then he looks at me and says do you understand. I am not stupid you xxxxx but I am not living with a rattle every time you hit a bump. This is the third Kia we have owned and none of th others have done this. Then he tells me that if I went and got in any of the new ones on the lot I would hear them do the same thing. REALLY? Long story short he was not going to authorize a fix for my car. Well guess what STUPID, you just lost a loyal customer and I will be sure to tell my family and any other person I see that you are an Idiot. By the way, don't worry about the rattle, I traded it for a Nissan Altima. So long Kia. Your district service manager just lost you two customers and many more. Oh yeah, my car only had nine thousand miles on it.

Service advisor Tony Yountz and technician Andrew Cummings went above and beyond for me and my son, and I want to offer them--and Battleground Kia's service department in general--my deepest thanks and highest recommendation. My 2010 Kia Soul developed an odd problem late Friday afternoon, and I took my car in, fearing nothing could be done so late on Friday. I had plans to take my son to Myrtle Beach on Sunday and was afraid I'd have to tell him we wouldn't be able to go. Mr. Yountz and Mr. Cummings, upon learning the situation, managed to work me in and fix my car's faulty crankshaft sensor on short notice, allowing my son and me to get to the beach. I want to add that, while we were in the service waiting area, I overheard Mr. Yountz go above and beyond for other customers who were having unexpected issues. Thank you, thank you, Battleground Kia. I will go to you first when I need service.

Service advisor Tony Yountz and technician Andrew Cummings went above and beyond for me and my son, and I want to offer them--and Battleground Kia's service department in general--my deepest thanks and highest recommendation. My 2010 Kia Soul developed an odd problem late Friday afternoon, and I took my car in, fearing nothing could be done so late on Friday. I had plans to take my son to Myrtle Beach on Sunday and was afraid I'd have to tell him we wouldn't be able to go. Mr. Yountz and Mr. Cummings, upon learning the situation, managed to work me in and fix my car's faulty crankshaft sensor on short notice, allowing my son and me to get to the beach. I want to add that, while we were in the service waiting area, I overheard Mr. Yountz go above and beyond for other customers who were having unexpected issues. Thank you, thank you, Battleground Kia. I will go to you first when I need service.

Our salesman Chris was very professional and knowledgeable and most important to us very patient with us while we made our decision on what car we wanted. It was a pleasant experience purchasing our car and will be glad to recommend Chris to any of our friends looking for a car.

I had a great experience here. I test drove 3 cars and found the one I liked and could afford and it's my favorite color and I love the factory rims. It's also my first brand new car. Thanks Chris at Battleground Kia for everything.

I found the exact Optima that I was looking for here. Everyone was ver nice and professional especially Rick Holloway who was the Product Specialist that helped me. I would recommend Rick and Battleground Kia to any of my friends and family!!

Please go see Jeff he is the best and will work his tail off to give you a deal!!!!?

From the time I talked to a rep on the phone till I pulled off the lot I had an amazing customer experience.

Everyone was very friendly, helpful and attentive to my needs.

Was very friendly. It only took about 45 minutes from start to finish. Inform me where that laptop station was where the coffee and hot chocolate machine was located.