Battleground Kia

Dealership sold me a 2014 Jeep Patriot. It started overheating the first night I drove it on the highway, so I dropped it back off for them to check it out shortly after. They told me that they noticed no overheating, which means they either didn’t check the car or didn’t care to fix it. When the engine eventually blew out, I contacted them to let them know that they’re mechanics did not notice this obvious issue, to which the manager responded by telling me they had “no record” of me bringing my vehicle in. The dealership (including my salesman Justin Locklear) went out of their way to avoid every call and text that I sent afterward for them to make it right.

Was scammed into coming by to sell my car. Received a written offer of $7500 and was then low-balled $4000. Apparently that price was for cars in “showroom condition”. The car is immaculate inside and out, and still smells new inside! It’s driven maybe twice a month, hence our wanting to sell it. Do yourself a favor and stay away from this place. They have zero concept of customer service.

I loved my service experience with Battleground Kia. They were attentive and professional. They had me in and out in the time they stated. They offer free car service for those who don't want to wait at the shop. They are friendly from the sales staff to the mechanics. I highly recommend them.

Our salesman, Paul, was excellent! His wealth of experience lends to his expertise in all vehicles, which enabled for a smooth sale of the vehicle we drove away with. Dwight was also excellent in handling our finances and paperwork. His efficiency really made the transaction seamless.

Lakenya(sales associate) was awesome. She was professional and helpful and worked to get us a fair deal and delivered quickly. Brent (general manager) got involved and helped us get things squared away. Eddie Long (Finance Manager) is a real pro and genuinely kind and high integrity man. He is a real asset to battleground Kia! Get your next Kia here.

Lakenya(sales associate) was awesome. She was professional and helpful and worked to get us a fair deal and delivered quickly. Brent (general manager) got involved and helped us get things squared away. Eddie Long (Finance Manager) is a real pro and genuinely kind and high integrity man. He is a real asset to battleground Kia! Get your next Kia here.

Disappointed and Deceived: Beware of Misleading Warranty at Battleground Kia Purchased a Kia Telluride 2020 EX from Battleground Kia in January, with a clear request for an engine and transmission protection plan. The finance guy offered a 5-year, 60k warranty, which sounded promising. Fast forward to March 2023, during the first oil change, I raised concerns about shaking issues, but was assured there were no problems. However, during a recent visit to my local Kia dealership in Burlington NC for another oil change, I was shocked to learn that a major issue with an axle boot was uncovered. This should have been covered under my warranty, but I was informed I had been sold a "Technology Package" that covers nothing engine-wise. It's infuriating to realize I paid $3500 for a warranty that doesn’t even protect my car, especially considering it's only 4 months old for me. It's clear that Battleground Kia's sales team prioritizes deceit over customer satisfaction. I strongly advise against purchasing from them unless you want to be misled and deceived.

They didn’t listen to a single thing I said when it came to what vehicle I was looking for. They kept trying to push the most expensive vehicles, making me wait for hours at a time. I ended up asking for my keys and leaving after 3 hours of nonsense.

The best dealership I've ever worked with on a new car all around the very best from service to sales to management thank you

It is impossible to get ahold of anyone to get our refund for the trunk recall. (We paid almost $200 to fix our trunk and were supposed to get a refund but haven't received it yet and have been in this battle since the fall). We have called Battleground, Kia customer service, etc and everyone says they don't have all of the information even though we have emailed/called a dozen times! We have tried to reach out to a GM at Battle ground and there is no email and no one returns our calls.