Russ Darrow Metro Chrysler Dodge Jeep RAM

They are very thorough and keep me updated on everything. Just a very great job

Rob, Brandon and Anthony were awesome to work with when buying my daughter a car. They were willing to work with us to get the deal done. Friendly, knowledgeable and listened to our needs and made it happen. Thank you boys!!

10/10! After losing multiple vehicles in the Oct. hurricane, attempts to replace our RAM truck were stalled due to limited availability of our trim choice. Another dealer had no options after a week. A self-search online showed one may be available over a thousand miles away at Russ Darrow in Wisconsin. We contacted Darrow and within 48 hours our new truck was on its way to Florida! The Russ Darrow team, Clayton, Kevante, Amir, and others worked together to get the deal done despite the distance!

I found the perfect car at the perfect price until… they changed $2,500 to clean the car and polish it all up, my interest rate was over 11% and they would not let me finance through a bank and it took 7 hours to sign the paperwork to finance the car. My sales guy was lazy and unhelpful and the finance guy was the epitome of sleazy, untrustworthy, xxxxxxxx of a sales guy! I would never buy from them again!!!!!

Came in for an appointment with Shalonda Lock on May 29th 2024 to look for a Toyota Camry, Honda accord or a Volkswagen Jetta and she said they had those vehicles. Why did she try to pressure me to drive a Honda truck and to buy a Mazda car? As a sales manager that’s unacceptable. My mother was with me and we all tried to leave as we were she kept pressuring me to stay and so I gave her a shot and did. Went to Russ Darrow of Jeep Chrysler since we were not finding the car I wanted. Found a 2023 Volkswagen Jetta Se, test drove it and found that the resonator on the vehicle was not stock version like they told me. Therefore I wanted it fixed immediately, however Shalonda was too busy on the phone and going to Mazda of Russ Darrow leaving me (A customer) and coming back to Russ Darrow of Jeep Chrysler which I found very disrespectful. She said that she’ll talk to another sales manager about the noise (never did). There was and still is scratches on the rims and a dent on then bumper that I signed paperwork in front of Shalonda and my mother knew about this deal too which was that Russ Darrow Jeep Chrysler was going to fix those scratches and the dent on the bumper. That paperwork I never saw again, she had to threw it away to convince me to buy the car being that I said I wouldn’t buy it if it didn’t get fixed. She took advantage of me in my opinion and it bothers me wholeheartedly. I spoke to the new sales manger and now they’re saying they can’t fix nothing that I’ve complained about to Shalonda, Dennis and Kenny. This is ridiculous. My last word of advice for anyone reading this is please do not buy a car from Russ Darrow of Mazda in Milwaukee nor Jeep Chrysler. Thank you and have a great day.

Great Job Dennis was fantastic Very knowledgeable, helpful and made it a painless experience which isn’t always the case when purchasing a car Mike

Nice staff. Very helpful and knowledgeable. Great experience. I would recommend this dealership to a friend.

this company's sales manager was completely dishonest. A totally deceitful company. The cars.com price was 12,900 for the 2017 silver dodge caravan with 92000 miles. The dealership added 4 extra charges including a 2,000 plus charge for a protection package they said they put on the vehicle bringing their offered price to over 17,000!! The sales manager said i could not take the paper quoting the offer details with me "for the protection of my personal information" he ridiculously claimed. He told me that cars.com does not allow them to include all those extra charges in the internet quote and as a result it is not their fault the price is do much different! I told the sales manager and a few salespeople nearby that the company was nothing but deceitful and that the customer oriented sales mantra on their office wall was meaningless. They had wasted my time making two trips to the dealership because the prior day when i was there they did not have anybody there that could give me a trade in value for my vehicle even though it was the middle of the day, so they told me i would have to come back the next day. In addition, i made 5 calls to mechanical shops to try to schedule an inspection on the vehicle before i would by it...wasting not only my time but the 5 shops time! For my vehicle which is in excellent shape but has 182000 miles on it, they offered me 500 for it when Kelly Blue Book estimates around 3000. Overall these people are totally deceitful. I will never consider going there again. Then they had the guts to text me the next day and ask me if i was still interested in the vehicle!! I don't do business with a company I don't trust. This experience makes me question any price i see on cars.com!!! I rate the sales manager whose name i do not remember a zero...i rate the company sales dept a zero because they are totally dishonest...and they look you in the eye when they say all of the above xx!

I recently had the unfortunate experience of dealing with Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee that epitomizes everything a customer hopes to avoid. From the onset, their customer service was shockingly subpar, marked by unresponsiveness and a complete lack of empathy. The integrity of this company is questionable at best, as promises were made and subsequently broken without any remorse. Communication breakdowns were a constant theme, with conflicting information provided by different representatives, leading to further frustration and confusion on my end. To add insult to injury, the billing issues I encountered were a nightmare. To my disbelief, I discovered an unauthorized maintenance and warranty package added to my auto loan without prior notification. I made an attempt to cancel these services which added up to roughly $3,500. After waiting 2 months for this process only the $263.00 maintenance package was refunded, but the check did not clear or was cancelled. The inability to process a simple payment, coupled with the subsequent need for my lienholder to intervene, exposed a level of inefficiency that is simply inexcusable. It's disheartening to see a company operate with such disregard for its customers. My experience with Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee is a regrettable journey and is still ongoing through terrible customer service, integrity issues, communication breakdowns, and billing woes. I strongly advise anyone considering their services to proceed with caution and explore alternative options.

Vehicle was damaged when trying to do a simple PDR. Now I have to have the entire door repainted. Was lied to from multiple people and everyone says they do not know the manager name or phone number. What a scam….. Please please. Save yourself the headache and do not go here!