Reviews
Best experience I had in a dealer Best experience I ever
Best experience I had in a dealer Best experience I ever had in a dealership, smooth and quick
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tyler Headdy tyler.headdy@russdarrow.com
Everyone was really nice and welcoming.
Everyone was really nice and welcoming. Our sales person Adrian (AJ) was really nice as well and very helpful. I highly recommend AJ in the management team. Finance went very fast. The only thing I would say that was frustrating was that the car I originally went to see was not there. I had sent a prior email and apparently those responses are automatic. So if you’re going to the dealership For a specific vehicle, I highly recommend you call first. Don’t just set up an appointment. AJ ended up getting me and something better anyway. So it all worked out. But I hate that bait and switch feel.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Tyler Headdy tyler.headdy@russdarrow.com
Good service good people, my car got service and I'm
Good service good people, my car got service and I'm happy about it blessed
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com
The service dept was efficient, and Mike (at the counter
The service dept was efficient, and Mike (at the counter upon arrival) was friendly, and very helpful - He explained everything to me and they were able to get my car checked out in a timely manner! I was very happy that I brought my car here 😀
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tyler Headdy tyler.headdy@russdarrow.com
I got out of a financed vehicle into a lease.
I got out of a financed vehicle into a lease. I had came into the dealership a few days prior to completing the lease. I had a lengthy discussion with Kenny in comparing the two. I didn't make a decision on that day. I gave our discussion a lot of thought. On Tuesday I had made my decision and I returned to the dealership. On Wednesday I completed the deal. What I loved most about Kenny he wasn't an aggressive salesperson. He gave me space with different options. I hope he's still there when my lease ends, he's an awesome guy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM! Tyler Headdy tyler.headdy@russdarrow.com
I don't know who Michael Reichert, maybe the finance guy?
I don't know who Michael Reichert, maybe the finance guy? If so he was great. Nakia was awesome as well.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Tyler Headdy tyler.headdy@russdarrow.com
The customer service is splendid!
The customer service is splendid! Kenny personally helped me work out the best financial terms for my purchase of a SUV. He broke down all of the criteria and terms of my purchase and I can say I left highly satusfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Russ Darrow Metro Chrysler Dodge Jeep RAM, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Tyler Headdy tyler.headdy@russdarrow.com
Please add tea options and snack options back to the
Please add tea options and snack options back to the waiting area. There is a 15 word minimum for some reason for this.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Tyler Headdy tyler.headdy@russdarrow.com
quick service for an oil change plus wonderful customer
quick service for an oil change plus wonderful customer service from the service men and women make this an experience that I look forward to getting next time I'm there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Tyler Headdy tyler.headdy@russdarrow.com
I was only in for an oil change and we had to get it all
I was only in for an oil change and we had to get it all within 30 minutes.I'm guessing it was great service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Tyler Headdy tyler.headdy@russdarrow.com