Reviews
Hiller Ford
Brett was very patient, helpful, and knowledgeable as we searched for a vehicle that fit our family's unique needs. We appreciated that he did not use the "high pressure" approach in selling us our vehicle. He allowed us to take our time and make our own decision without trying to push us into buying something about which we were unsure. We definitely recommend Hiller Ford and our saleman, Brett!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen, We appreciate your feedback and are happy to hear that Brett was able to find a vehicle that fits the needs of your family. At Hiller our goal is to make every customer feel as confident as you did when they leave our dealership! We hope that you enjoy your new vehicle for many, many miles. Please do not hesitate to call us with any questions! Sincerely, Jay Hiller
'13 Mustang Purchase
Thanks to everybody at Hiller Ford for making my new vehicle purchase possible! Other members of my family have bought and leased numerous vehicles through Steve Misher in the past, and have always had very positive experiences dealing with him. So, when it was time to buy my first car, I knew exactly who to go to. Steve didn't have to work hard to sell me on the car - the legacy and quality of the Mustang did that itself. However, he and the other staff at Hiller really went the extra mile to make sure that my car-buying experience was as painless as possible. Overall, I would highly recommend Hiller Ford, and Steve in particular, to anybody who is looking to buy a new Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, Thank you for taking the time to write such a positive review about your recent visit to our dealership. I am happy to hear that Steve was able to make your car buying experience a pleasant one. Steve is one of our best and strives to make every customer feel completely confident about their vehicle purchase. We are grateful to have you and your family as loyal customers and look forward to many more years of serving you. Enjoy your new Mustang and drive safely! Sincerely, Jay Hiller
2009 CHEVY MALIBU
I just drove off the lot tonight with a 2009 Chevy Malibu. After finding the car on line I decided to go test drive it. Thanks to Dean Hoyt, my salesman for giving me outstanding customer service & for understanding my situation until I could pick the car up. Hiller Ford was the first & only place I went to look at cars...after talking with Dean I found him to be very helpful, not pushy & HONEST...didn't even think twice about going anywhere else!! Would definitely recommend Hiller Ford to anyone looking to purchase a vehicle!! Thanks Dean for everything!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Debbie, Thank you for writing such kind words about us here at Hiller Ford. Dean is a valued member of our team who, like everyone here, strives to provide the utmost in customer service. I am happy to hear that you felt and experienced this value first-hand. If there is anything else that we can do for you, please do not hesitate to call. Sincerely, Jay Hiller
Very Friendly and Helpful Staff!
I just bought my very first car, a used Ford Escape and the process was so simple and easy with the excellent staff! My salesman (Dean Hoyt) went above and beyond and even came in on his day off to help us out. I highly recommend them for all your car needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
J Ezdon, Congratulations on the purchase of your first car! The Ford Escape was a great choice. Dean is one of our best and I am sure that he will appreciate your kind words. We look forward to seeing you at your next oil change. Sincerely, Jay Hiller
New Fusion! Thanks Hiller Ford!
This was my second car I purchased from Hiller ford. I traded my 2007 Edge that I bought used for a new 2013 Fusion. Both experiences were about the same. The sales staff wasn't pushy and allowed me to take my time and weigh my options. The finance staff (Jim) was excellent and very knowledgeable on all warranty, service, and vehicle functions and options. The one aspect about Hiller that is a bit of a turn off is that they are a no-haggle facility, through and through. If you expect to go and get more than manufacturer rebates and incentives for discounts, you are mistaken. They do make up for this with very competitive pricing if you do your shopping around, though. Their customer service will keep you coming back. If you're car shopping and want to visit a no-pressure facility. Check out Hiller Ford. My overall experience with this dealership has been positive and I will gladly recommend stopping by Hiller if you're in the market for a new or used vehicle!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt, Thank you for taking the time to write this enthusiastic review about our dealership. We do our best to remain a no-pressure store and our No-Haggle pricing policy on our PRE-OWNED vehicles is one of the ways we accomplish this. On our new vehicles, like your 2013 Fusion, we offer competitive pricing plus any rebates and incentives that Ford has available. Thank you for your kind words and continued loyalty to our sales and service departments. If there is anything else that we can do for you, please give us a call. Enjoy your New Fusion! Sincerely, Jay Hiller
'13 Focus Hatchback Purchase
Recently purchased my second new car from Hiller Ford. I traded in my ?09 Focus SE for a ?13 Focus Hatchback SE, which wasn?t available in the ?09 model year. My ?09 Focus was an excellent car in every drivability category, so I hope the Hatchback can match it. Whoever buys my old car will get a great used vehicle. I go into places generally knowing what I want, so as long as all discounts are properly applied and I get what I came for, in this case a Focus Hatchback, I will generally leave satisfied. However, the salesperson, Russ Mayer, did go over all the options in detail and I paid for a metallic red paintjob, which I normally wouldn?t do, but I?m really happy I did because it is what I wanted and is a really nice match to the car?s styling. Just about everybody has complimented me on that color selection. So far, no drivability issues with the car whatsoever. As long as it gets me to the state parks with about 38 or so miles to the gallon and can haul the night?s firewood, I?ll be satisfied. The main reason I continue to use Hiller, however, is because I?ve always received excellent service through their service department. Never had anyone there try and oversell me any maintenance or service and that includes when I was driving a car I didn?t purchase at Hiller. I?m far more concerned with the servicing and warranty aspect of the purchase than the sales, since I?ll be using that service department for the next six or so years with this vehicle, assuming no unforeseen accidents or incidents change that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Randy, Congratulations on the purchase of your new '13 Focus Hatchback SE. I hope that you enjoy it as much as you enjoyed your previous Focus. I am happy to hear that Russ went over all the features of your new Focus. New vehicles bring new technology and we like our sales staff to make sure their customers are comfortable with everything before they leave our dealership. Thank you for your kind words and continued loyalty to our sales and service department. If there is anything else that we can do for you, please do not hesitate to call us. Sincerely, Jay Hiller
Hiller Ford is the Best Ford Dealer!!
My Wife and I recently had a baby and we needed a bigger vehicle. We were looking at the 2013 Ford Edge SEL online, so we decided to call Hiller Ford where we bought our last 2 Ford's from. Steve Misher is the best sales representative that we have ever dealt with and we were extremely happy to be dealing with him again. It so happens that the vehicle we were looking at was Steve's demo. Steve knew exactly who we were even after 3 years since our last purchase and he gave us his keys right away. We fell in love with the vehicle and after Steve went through every option on the vehicle with us, we were even more excited about what the vehicle can do. We appreciate everything that Steve has done for us and all the help from everyone at Hiller Ford to keep making our experiences better each and every time. We would love to thank Steve, Darwin, Wayne, Jay and all the employees that took care of us. We Love Steve and Hiller Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, Thank you for taking the time to write this enthusiastic review about our dealership and your salesperson Steve Misher. I am very happy that he was able to find the right vehicle for your growing family. We are grateful to have you as loyal customers and look forward to many years of serving you. Please do not hesitate to call us if there is anything else that we can do for you. Drive safely and enjoy your new Edge! Sincerely, Jay Hiller
New car purchase
We found the staff at Hiller Ford to be very accomodating and courteous.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob, Thank you for the positive feedback regarding your recent visit with us here at Hiller Ford. If there is anything else that we can help you with please give us a call. Sincerely, Jay Hiller
Thank You Hiller Ford!! Amazing Service
I just purchased a 2002 Ford Escape from Hiller Ford and absolutely love it. My salesman Dean as well as the finance team were so easy to work with and so very understanding of my situation. When I picked my vehicle up, Dean took the time to go over the vehicle and show me the in and outs of it. So very helpful. I will recommend anyone looking to purchase a new or used vehicle to go to Hiller Ford. I will definately purchase my next vehicle from Hiller Ford!! Thank you for the wonderful customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jackie, Thank you for taking the time to write such a great review about Dean and our finance team. I am happy to hear that Dean made the car buying experience easy and enjoyable for you. Our goal is to make every customer feel as good as you did when they leave Hiller Ford! Enjoy your new Escape and we look foward to seeing you in the future. Sincerely, Jay Hiller
Escape
I recently leased a 2013 Escape. I shopped 2 area Ford dealers and like the way I was treated at Hiller Ford. I first talked to Pam Wolff and then when I had some follow up questions I learned that Pam was out sick for a few days but Dean Hoyt picked up where she left off and answered all my questions. I especially liked that I did not feel that they were competing for my business. I never felt pressured. Everytime I stopped in the showroom everyone I encountered was helpful and willing to answer any questions. Thanks Dean and Pam ! Bob
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob, Thank you for taking the time to write this wonderful review about our dealership. Pam and Dean are two of our most experienced sales people and I am sure that they will appreciate your kind words. We look forward to your next visit. Enjoy your new Escape! Sincerely, Jay Hiller