Reviews
Great Experience/Awesome Salesperson
This was the second vehicle I purchased from Bill Darr and like before he was most helpful and answered any questions I had. I have recommended him to many people who when they are ready to purchase will hopefully considered Hiller Ford and Bill. Great experience with the whole buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karen, Thank you for writing such a positive review about Bill and our dealership. It is loyal customers like yourself that keep us working hard to earn your confidence and trust when it comes to buying a new vehicle. We look forward to your next visit. Drive safely. Sincerely, Jay Hiller
great service!!
bought a car from them last week. dean hoyt was my sales person. he was great!!! took me to test drive my car in 3 different type of pavements so i could see how it would drive in each type. he wasnt pushy at all, and he made my shopping experience so great! when i picked up my car he had it cleaned inside and out and took his time explaining to me how to work everything in my car even the stereo. i received a thank you post card from the dealership and hes been emailing me to make sure im content with my car. highly recommend them!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Claudia, Thank you for the enthusiastic review about Hiller Ford and your salesperson Dean Hoyt. Dean is a valued member of our team who, like everyone here, strives to provide the utmost in customer service. It is great to hear that you experienced this first hand. Enjoy your new car and we look forward to your next visit. Sincerely, Jay Hiller
Would go back for my next car
The salesman who helped me, Ben, was really nice and no pressure. They had a really nice selection of cars at a great price. The only downfall was it took forever to get all the paperwork done. We started around 5:00pm and left the dealership around 9:30pm. Other than the slow paperwork process it was a great experience.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
MJR, Thank you for the feedback regarding your recent visit to our dealership. I am happy to hear that Ben made your buying experience a pleasant one. I am sorry that you experienced a wait as we got your paperwork ready. We will make improvements on that. If there is anything else that we can help you with please give us a call. Sincerely, Jay Hiller
Great Experience!
Just got The Works done on my new 2013 F150 and after going to quick lube places for many years this was a pleasant change. Ted Kodaski took excellent care of me, they provided amazing coffee, and I got to chat with the best salesman I've ever known; Dan Fox. I'll be back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fear No Evil, Thank you for taking the time to write such a positive review about Ted and Dan. They both have many years of experience in this business and I know that they will appreciate all of your kind words. Happy to hear that you enjoyed the coffee. Did you try a cookie? We have been told they are the best around! Drive safe and we look forward to your next visit! Sincerely, Jay Hiller
Awesome salesman and team
Awesome salesman, Dean Hoydt! Gave me a great quote for my trade.....and put together a great deal so that I could get my 2013 Focus. Dean worked hard and thought outside of the box to help me get the absolute best deal possible. Everyone else in the Hiller team was awesome as well. They made us feel welcome and important which meant a lot to us. Awesome dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Urbangirl, Thank you for the positive feedback regarding your recent visit to our dealership. I am happy to hear that Dean made the car buying experience easy and enjoyable for you. Dean is one of our best and strives to make every customer feel completely confident about their vehicle purchase. We look forward to seeing you at your next oil change. Sincerely,Jay Hiller
Excellent.....the absolute best!
The absolute best sales experience ever! Dean Hoyt was beyond great. He treated me with respect, which meant a lot to me. Dean also helped me get everything together,things that I didn't think were possible, for me to be able to get my new Focus. Dean was professional and helpful from the very beginning to the end. If I purchase another vehicle I will certainly hope to have the opportunity to work with Dean again. Everyone at the Hiller Dealership was beyond great as well. I would purchase from them again in the future. This was a great experience in every way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crusader92, Thank you for the enthusiastic review about Hiller Ford and your salesperson Dean Hoyt. I am happy to hear that Dean was able to find just the right vehicle to suit your needs. He is one of our best and the Focus is one of Ford's best. Please do not hesitate to call us if there is anything else that we can do for you. We look forward to serving you for many years to come. Sincerely, Jay Hiller
Finally we found a dealer that treats the customer with...
Finally we found a dealer that treats the customer with respect. Our salesperson, Dan Napierala, was a pleasure to deal with. Very knowledgeable of the vehilces and straightforward with pricing. Hiller did not have the vehilce we wanted, but quickly located the exact model for us. If you are looking for an easy car buying experience, I'd highly recommend Hiller Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dslomski, Thank you for the positive feedback regarding your recent visit with us here at Hiller Ford. I am happy to hear that Dan made the car buying experience easy and enjoyable for you. Our goal is to make every customer feel as good as you did when they leave Hiller Ford! Drive safely and enjoy your new vehicle! Sincerely, Jay Hiller
Great experience!
I was most fortunate to have Dean Hoyt greet me as I entered the show room. He was knowledgable, helpful and incredibly thorough in making sure the vehicle options I selected suited my needs. He spent time calculating different equipment options to find me the best value. I took delivery on my 2013 Escape on April 30th and have been extremely satisfied with my interactions with EVERYONE at Hiller Ford. The paperwork process went smoothly and was well organized. Dean did a superlative job in explaining the features and technology of my new vehicle. He repeatedly encouraged me to call him for ANY reason. This week I had the privilege and pleasure to have Rachel Falkowski fine tune my understanding of the Sync features. She was great. Rachel's teaching style reflected both expertise as well as genuine interest in making sure I grasped how everything worked. Buying a new vehicle is an expensive undertaking. I really feel that Dean, Rachel and the staff at Hiller truly added value to my Ford Escape purchasing experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
KAH, Congratulations on your new 2013 Escape and thank you for taking the time to write such a positive review about our Hiller staff. Dean and Rachel are valued members of our team who, like everyone here, strive to provide the utmost in customer service. I am happy to hear that you felt and experienced this value first-hand. I know that Dean and Rachel will appreciate all of your kind words. Enjoy your new Escape and we look foward to seeing you at your next oil change! Sincerely, Jay Hiller
Excellent experience With Dean and Hiller Ford
We have been buying cars from Hiller Ford for over 15 years. Dean Hoyt has and will always be our Salesmen of choice. His patience, knowledge and understanding of the Ford product makes it a very pleasureable experience. He is one of the best in the business But it is more than that. Being recognized by the staff as a long time customer goes a long way to making the buying process as confortable as possible.The Service staff has a wealth of knowledge and experience and I think is one of the best in the city. Add the Quik Lube department who go out of their way to make sure your car is up to date on maintanence and service, adds up to one of the best overall dealerships in the area. As we have a third generation getting into the buying market, we look forward in working with Dean and Hiller Ford in the future. They are the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
luckyindy, Thank you for taking the time to write such a positive review about Dean and all of us here at Hiller Ford. Dean is a valued member of our team who, like everyone here, strives to provide the utmost in customer service. We are grateful to have you and your family as loyal customers and look forward to many more years of serving you. If there is anything else that we can help you with please give us a call. We really appreciate your business! Sincerely, Jay Hiller
Excellent Experience At Hiller Ford - Dean Hoyt
I went to Hiller Ford after shopping around for a car for a few weeks, and I can honestly say I wish I had just started there. Being a young woman who was making her first car purchase, anyone could have taken advantage of my knowing very little about how this whole process works. Working with Dean Hoyt was simple and easy. He got me a great deal, and was willing to go above and beyond to insure that I was happy with my purchase. The day I purchased the car, it was rather rainy, so he told me I could come back on a warmer day and get it washed/re-detailed. I just did this yesterday and not only did he make sure this happened, but he washed the car himself! Once my lease is up, I will certainly be going back to Dean for future car purchases. Both he and Hiller Ford have exceeded my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear First Car Purchase, Congratulations on the purchase of your first car! I am happy to hear that Dean made the car buying experience easy and enjoyable for you. Our goal is to make every customer feel as good as you did when they leave Hiller Ford! Enjoy your new vehicle and please do not hesitate to call us if there is anything else that we can do for you. Sincerely, Jay Hiller