West Kendall Toyota

(167 reviews)
Visit West Kendall Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–9:00pm 7:00am–6:00pm
Sunday 10:00am–8:00pm 8:00am–3:00pm
New (833) 241-2439 (833) 241-2439
Used (833) 241-1464 (833) 241-1464
Service (855) 367-4008 (855) 367-4008

Reviews

(167 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Kendall Toyota from DealerRater.

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Retired

Took my car in on Sunday and was taken cared of by Louis, he was knowledgeable, friendly, I always get great service, would recommend this dealer to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to rate and review us Rick! Hope to see you again for your next service.

Great customer service!

Great service and value overall!!! Tony Arias, my service advisor was very friendly, always willing to help and respond to my calls/questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us!

Five stars earned !

Very nice people over all in the whole dealer. Robert Flexas and cookie are a power team I would recommend them both to anyone who is looking into vehicles! No complaints, they were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your experience with us Yailyn! We're so happy you had a nice time here, hope to see you again for your next purchase or service!

Great service!

My family and I have always been a Toyota family. We recently got 2 of our newest cars at WKT and it was one of the best car buying experiences ever. The attention and service from Daniel Mccausland and staff made the process smooth and easy. Will definitely continue to get our Toyotas there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Vanessa, for taking the time to share your experience with us. We are so grateful that you've decided to purchase your vehicles with us. We will show your kind review to Danny. Thank you again for your recommendation and we hope to see you in the future!

William

Excellent attention by representative hernandez and evy pascual

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us!

Great service

Excellent service by Mr. Hector Collantes He guide us throught rhe whole. Uying proceds and made it easier to do it We are enjoying our Toyota Corolla and for sure will come back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Manuel, for sharing your experience with us! Enjoy your Corolla!

Buyer Beware

I drove from Boca Raton, Florida for a used car advertised with specific safety features. Went down saw the car, purchased the car and as I was leaving fortunately found the original window sticker. The car did not have the $2,200 safety package they clearly advertised and stated the car had. Upon realizing their error they were very insincere about the issue. I refused to take delivery and am extremely disappointed in the 3 hour process. They won't being seeing me again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback Rich. We're sorry about the experience you had. My number is 786-345-2612, it'll always be open to you. I hope you'll give us another chance in the future. -Joaquin A, Manager

Xxxxx

Excellent service Your sales executive was very professional and efficient Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Nelly for sharing your experience with us, we really appreciate it. We hope to see you again!

Best experience ever

Best place ever bought my car the manager helped us buy our car and his name was juan very professional very easy best purchase ever

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much Felix for sharing your experience with us! We hope to see you again!

Bought a 2016 Corolla. Great experience and staff

I'm very sorry that due to different personal issues I didn't have the time to write this review earlier. We (me and my wife) went on Sunday 08/21/2016 to West Kendall Toyota, but although already decided to by a car we thought that we'll not be able to close a deal that same day because it was almost closing time and were only looking forward to have a close look at the new Corollas. We were still outside looking at the cars when we were met by Yoel Vazquez (salesman) who was very courteous and straightforward since the beginning, he patiently showed us all the cars we asked him to see and professionally explained all the technical and pricing options of the new Corollas and at our request he also showed us some used cars. All this time he was never pushy or in a hurry at all. When we decided to buy a new Corolla we met Andy Suarez (sales manager) who was also very professional, courteous, helpful and most of all very patient with all my questions. We got a very good price (I had done my homework on prices) and all the fees were clearly explained to us beforehand. At the finance department there were no "surprises" as we got the price that we had negotiated before. There we met Ashley who was very professional, kind, cheerful, patient and as the rest of the staff not in a hurry at all even though by then it was almost 10:00 PM on a Sunday. The finance process went smoothly and she made us feel at ease all the time until the deal was closed (lots of papers to sign and initialize). Finally we all (Yoel, Ashley and us) left the dealership at 10:50 PM and even at that time Yoel helped us to set up the cell-phone bluetooth connection with the new car system before we left. Because of the whole experience in general and the people we dealt with in particular, we highly recommend this dealership as we feel that we got a very good deal with an excellent service at the same time. Osvaldo A. Samper Delete review

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

There is absolutely no need to apologize Mr. Samper, we are so thankful that you've taken the time out of your day to write a review about us. Thank you so much for sharing your experience with us, I'll show my team your review. We really appreciate your kind words. Welcome to the family!