West Kendall Toyota

(167 reviews)
Visit West Kendall Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–9:00pm 7:00am–6:00pm
Sunday 10:00am–8:00pm 8:00am–3:00pm
New (833) 241-2439 (833) 241-2439
Used (833) 241-1464 (833) 241-1464
Service (855) 367-4008 (855) 367-4008

Reviews

(167 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Kendall Toyota from DealerRater.

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Daniel

My 1st experience at West Kendall Toyota and was highly satisfied with all who I had contact with. All were professional and courteous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your experience with us Dan! We're so glad you had a nice time here and thank you for choosing us!

Bad Experience

The salespeople help you and always try to get you in the car that you are looking for, the big problem here is the financiers who lie all the time and deceive customers by promising things that do not really exist and do it to make monthly payments more expensive. Financing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback Ezel. We're sorry to hear about the experience you had with our finance team. If you have any other concerns or comments about your experience, please give me a call at 786-345-2612, I'd like to see if I can help. Thanks again for letting us know. -Joaquin A, Manager

Amazing service and staff

I only come to West Kendall Toyota since 2007.. Wouldn't change..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for taking the time to rate and review us Ely! We appreciate your loyalty, thank you for continuously choosing us!

Excellent and very professional service!

Andy Suarez helped us with the financing of our new Sienna and we are very happy with his service. He explains everything very well and answers all of our questions and had in his best interest to help us out with the best deal for us. He is very nice and professional and we for sure are looking forward in making more future deals with him. Our seller, Mr. Escobar was also very great and friendly. Overall I really recommend this place, the ambiance and the people are just right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your experience with us! Looking forward to seeing you again in the future. Enjoy your new Sienna!

Roy needs to be fired immediately!! Internet sales

Roy needs to be fired immediately!! Internet sales. Rude... Dumb.. Unprofessional kid . I told him i would report him and he said"i don't care. Do whatever you want, it wont affect me". Im in the market for a New Land Cruiser 2017. Get rid of this kid and I'll buy it from this location. My credit score is 780.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

The Sales person I dealt with was Yoel (West Kendall Toyota) and I only have good things to say about him. Also, Nestor at the Finance department was excellent. They're both great people and I highly recommend them. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your experience with us Myrna!

Amazing service!

Shopped for a new used car but walked out with a new one for a great price!! Noel was amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for choosing us and for sharing your experience with us Kourtney! Glad to have you!

A parents dream!

We purchased a new Toyota Corolla for our daughter to take away to college. The staff was caring, professional and extremely friendly (what I would expect from sales staff). The real test of the dealership was going to be in the service after the sale was made. To our absolute delight, service on the vehicle to include a minor accident has been prompt, perfect and certainly what I expected to pay. I am very grateful to Mark and his staff at West Kendall Toyota for the service and attention to customer needs and a parents concerns. If you are in the market for a new or used vehicle or require service, go directly to West Kendall Toyota and see Mark and his staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service, great deal!

My salesperson was Miguel. He really worked hard to get me the exact deal I wanted. He is very professional and courteous. Speaks both English and Spanish. I did not feel pressured to buy. It was a pleasure dealing with him and West Kendall Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate you taking the time to rate and review us. Thank you for choosing us!

Great team

Great team to deal with, From Francisco Brenes and Mr. Flexas (the sales reps) to Ashley the Finance manager. It was truly a smooth and quick transaction and a great deal!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for sharing your experience with us Michael! Glad to have you!