West Kendall Toyota

Compramos una camioneta Highlander y el trato y atenciión de Naribet y Julian fue espectacular. Son amables y siempre tratan de ayudar para que salgas beneficiado en la negociación y puedas irte con tu carro nuevo.

I had a great time doing business with Carlos, Andres and Andi. Help us during the proccess, explain every step on the way. Come and ask for the

Everybody was nice and friendly. They really treat you like family here. Andres Rodriguez was my sales associate and he was great! I would recommend him to everyone.

This is my third vehicle purchased from West Kendall Toyota and they treat their customers like family. Definitely a GREAT experience and will definitely recommend and do business with them in the future.

Great experience buying my car I totally recommend this place!

Salomon Rueda the best salesman in West kendall Toyota

Where to start. Bought my car a year ago, a Rav4 2016. The price was a little high for a simple LE model but this is not my main problem. The problem stated a month after I bought the car it started to make a squeak sound in the brakes. I took the car to the dealer service and they could not find any thing wrong with the brakes even though it was making the noise, so they decided to shave the rotors thinking it could be due to the built up rust. The noise went away for a week then came back again. After that I decided to contact Mark Hoppe ( General Manager ) and explained my problem and frustration of buying a new car and having a problem so soon. That same day I received a call from the service manager to bring the car again for another check up. This time the replaced the pads but told me again that nothing was wrong with the brakes but they were replacing the pads as a courtesy. Well the temporary fix only lasted approximately two weeks and had to take the car back to the dealer for a third time for the same problem. This time they replaced the rotors and "pads" again. This only lasted a month. Monday I had to contact Mark Hoppe again and I received a call from Danny Nieves Service manager and told me to bring the car to the dealer and promising that the problem was going to be fixed. I was this Friday at the dealer and the brake specialist took a ride with me. For some reason the squeak noise starts approximately 20 mins of driving. We went around the dealer and the car stated to make the brake noise which the mechanic did not hear and I even showed him a video I recorded of the annoying squeaking sound from last week. I also show him a bulletin from Toyota acknowledging the same issue I was experiencing for some models of rav4 2012-2016. Then I told him if he wanted me to keep driving so he could hear the noise and he told me no just to go back to the dealer . then I was informed that based on the toyota bulletin an special brake pad were going to be ordered but it would take a day to arrive. I was given a rented car to go back to my house and come back next day. That same day after I got back to my house I received a call from the service person telling me that the car was ready that they just did a clean up to the brakes and the special brakes were not ordered because the bulletin was for a different Vin numbers. So basically I have to be stuck with a defective car that was sold as new to me. This is my frustration I can not understand if after certain trials of repair the issue can't be found or fixed why the dealer won't give me a new car. This is not professional and it seems they do not care about customers. Today I went to pick up the car and when I saw the service paper I could not believe that the mechanic lied by stating that could not hear the noise or replicate the noise. I told the service manager " Danny Nieves" of this incident and he did not believe me and told me to go to a different dealer for service because they could not find the issue. Also he brought the mechanic which confronted me by telling me that he could not hear the noise because it was raining. So all of them washed their hands. I could not believe the manager's attitude and poor customer service. Please do not go to this dealer for any type of Business!!!!!!!! They obviously do not care about your business after you buy the car. Also I went and spoke to managers at the sales show room and I was told that they could not replace the car because it is not the dealers fault it was the factory. Unbelievable, They sell you a car but are not responsible for anything that happens after because is not their fault? Shame on this dealer and their representatives!

They're the best. Every repair is on point always everything perfect

First time buying from West Kendall Toyota, it was a great experience! I highly recommend WKT to all my friends. Mr. Angel Cerceda was very courteous, professional and friendly, he went over the limit to help me. He was the best!!!!!

I loved my ecperience with buying a car. I will highly recomend West Kendall Toyota to anyone looki g for a car.