Reviews
Serious scam artist, reporting to fraud department
It’s been a terrible experience, charged for a car I traded in. Bills for tags for the car I traded in are still coming to me. Over charged me for tags. Shady shady shady, they can’t even keep track of their own lies. Will be reporting to fraud department.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the feedback. We are very sorry to see that your experience with us was unsatisfactory. We sincerely apologize for this and thank you for bringing this to our attention. If it is not too much to ask could you please reach out to us at customerservice@pacificautocenter.com, we would greatly appreciate the chance to speak with you further. Thank you again for your feedback. Have a good week.
Don't Waste YOUR TIME
This place is very shady and the people are liars. Add 7k to every price you see online. I attempted to purchase a truck..I laughed when they tried to sell me the dealer warranty and add a bunch of other things...this place should be reported and investigated
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for the feedback. We're deeply sorry to see that your experience with us was not to your full satisfaction. We apologize for this and appreciate you taking the time to bring forward your concerns. If you could please reach out to us at customerservice@pacificautocenter.com, we would appreciate the opportunity to speak further about this matter. Thank you again for your feedback. Have a good week.
Dealer adds Fee's-SCAM
Dealer misleads advertised price, then charges you 2k once you make up your mind on the car. GPS anti theft, door guard, some other lame add on's no one needs. They would not waive this fee which left me feeling mislead. The car was clean and sales guy was friendly and even with the add on, the car was a fair price, just not at all what was advertised. I buy multiple vehicles a year, very short sighted business practice. I learned a 2k lesson. Overall cheesy ownership practice.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback. We are sorry to see that you did not have a positive experience with us. Thank you for taking the time to bring this matter forward. We would like to hear further details about your visit. If you wouldn't mind reaching out to us at customerservice@pacificautocenter.com, we would really like to further address this matter with you. Thank you again for your feedback. We hope you have a nice week.
The dealer is seriously need to improve on communication...
The dealer is seriously need to improve on communication and being responsive. I've tried to reach them text, email, call but they take forever to respond back or no respond at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
The worst scam people stay away from these crooks!
These are the biggest crooks stay as far away from these scam artists they are misleading people in everything they can and take advantage of people horrible service
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the feedback. We are terribly sorry to see that your experience with us was not to your satisfaction. We appreciate you bringing forward your concerns. If you wouldn’t mind could you please reach out to us at customerservice@pacificautocenter.com, we would greatly appreciate it. We hope to hear from you. Thanks again and enjoy your week.
Called 3times asking for sales 3 days later no cal
I was looking at one of their vehicles I saw on line. Requested information and received no response so I decided to call. I called the dealership three times and asked for someone in sales. Each time I was told that all of the sales staff was busy please leave my number and a salesperson will return my call. After 3 separate calls over a four day period and still no call back. Not sure how or why this company is still in existence
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
John Thank you for your feedback. We are sorry to learn that you were not pleased with your visit. We appreciate you making us aware of this matter. If you cold please reach out to us at customerservice@pacificautocenter.com, we would appreciate it. We hope to hear from you. Thank you again and have a nice week.
Horrible experience
I went in to buy a truck then the salesman Frank tried to upcharge me 1800 for "door gaurds and a gps" It would be nice if people were honest about he price instead of luring people in.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the feedback. We’re sorry to hear that you did not have a positive experience with us. We appreciate you taking the time to bring this to our attention. If you could please reach out to us at customerservice@pacificautocenter.com, we would appreciate the chance to speak with you further about this matter. Thank you again for the feedback. Enjoy your week.
Wow, stay away.
Saw a vehicle online. Sent two separate requests for info, one through cars.com and another through their own website. Crickets. Already been THREE days. Must not want or need to sell cars! How are they still in business??
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the feedback. We are very sorry to hear that you did not have a positive experience with us. We are sorry for this and thank you for bringing this to our attention. If you wouldn't mind could you please reach out to us at customerservice@pacificautocenter.com, we would appreciate it. We hope to hear from you. Thank you again and enjoy your week.
discouraging
salesman was discouraging. told me wasnt able to finance because of a neg equity on trade-in... without even appraisal of trade-in. lol, enough said
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
went there to purchase a used diesel pick up truck
was disappointed they were very misleading in there sales practices. Was told they had some interest in my trade in at approx. 8000.00, but when i did my test drive was told it would be 3 or 4 hundred dollars
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Gregory, Thank you for the feedback. We’re sorry to see that you did not have a positive experience with us. We apologize for this and thank you for making us aware of this matter. If it is not too much to ask could you please reach out to us at customerservice@pacificautocenter.com, we would appreciate the opportunity to speak with you further. We hope to hear from you. Thank you again for the feedback. Take care.