Reviews
dickc@iw.net
Very pleased with the buying process. McLane Mertz is very thorough and knowledgable.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
service feedback
very please with the service started the service right on time was done at a very good time
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you for choosing Einspahr Ford, and we hope to see you again soon!
Einspar
Good service all around. No problems at all. Will continue to service our vehicles there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best service in the MIDWEST
I had a recall on my vehicle. I live down in the [insert name of metro area] and none of the dealerships could work me in for the mere 20 minutes of service necessary to tell me if my car needed the full recall serviced (they happily scheduled me about 4 weeks out with no other option). Lo and behold, one call to Einspahr and they said they could service my car if I got it there before they closed. Definitely worth the 3.5 hour drive. It truly means a lot when folks care about you AND do great work. Highly recommend!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent dealer
Great place to business. Always treated fairly and the service is top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kyle, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Lincoln Certified Car Very Disappointing
Bought a Lincoln Certified Car. Since received felt it was not properly aligned. Had service people check and did not find an issue. Bought car at 12000 miles. At 27000 miles tires shot, shocks need to be replaced and some other issue cannot seem to be solved. Terrible communication from service department when car kept for a week trying to figure out the problem. Received car back and still makes a knocking noise and then when on the interstate going 80 mph last night the car started tracking horribly. Felt like a wheel was going to come off. Had to drive 20 miles with flashers and going 55 mph. Now terrified to drive my car because I don't have confidence they know how to fix.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Therese, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please give us a call at (605) 692-6106 and we will do our best to make this better. We hope to hear from you soon.
dksras@brookings.net
very good service, very personable , answer all questions
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darla, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Einspahr
Repair estimate was couple of hours and ended up close
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2015 Platinum Super Duty F350
Excellent service all around!! They knew I need my truck back at a certain time and it was done on time with extra service done. I was greatly appreciative for the respect give towards me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Adam, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!
hflumber@yahoo.com
Friendly and efficient service. Nice lounge to wait while servicing your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase