Reviews
Ford Explorer
Quick and easy to get a tune up for my car. Everyone was friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the review Mary! We appreciate the kind words! Please tell your friends and family about your great experience. Matt Einspahr
Pre owned truck purchase.
Bought a truck 3 weeks ago. The computer screen was out on the lot. Wouldn’t buy it unless they fixed it. Still haven’t got to drive it. It is setting in the service department. Ask twice a week if it is done. They say it is coming. Pretty sure they are trying to run it under the extended warranty that I purchased.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dan, We understand your frustration with just buying your truck and then having an issue. Believe me, that is frustrating for us as well. Unfortunately, the reason it is taking so long is 100% due to a part being on back order with a vendor. I know Kyle Jeremiason, our Service Manager, has given you an update in the last couple days on what is happening. I can assure you that we are not trying to submit anything under the extended warranty. That would be a violation on a number of fronts and is not the way we do things. When I saw you earlier today in the showroom, I was unaware of this situation. We will do everything we can to get the part here ASAP and get installed right away. Thanks again for your business. It means a great deal to all of us. Apologies again for the issue right out of the gate but hopefully we have your trust moving forward. Matt Einspahr
2004 F-150
Very helpful. good quality parts and services and great staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review. That means a lot to us! Matt Einspahr
F-150
I have shopped for years for the right truck, for the right deal. When I decided it was time to just order what I wanted, Einspahr made it easy and transparent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new truck, Spencer! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
F150 service
They did a great job servicing my truck. I had a rattle in my dash and they took time to check it out and listen to my input as to where it might be coming from. Always have a great experience when I go there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Matt, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Don't Recommend
Tried to charge get me to replace my ABS control module for $1100. Come to find out the harness that is attached was slightly loose. After re-connecting the harness myself the error codes I received were gone. They clearly didn't actually look at the ABS module and just looked at the error codes the computer spat out and assumed the module was bad. On top of this I had a recall on my airbag that they said they would have the airbag in by the time the initial appointment was, of course that didn't actually happen. Maybe not exactly there fault but still super inconvenient. Go elsewhere.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jacob, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Einspahr Auto Plaza. We would like the chance to talk to you further so please do call us at (605) 692-6106 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Great Experience!
I recently purchased an older used truck from Einspahr, and the buying experience--as well as the price--could not have been better. The young man who helped us--Peyton--was absolutely excellent in all respects: he talked to us about the quality of the vehicle we were interested in, let us take it for a test-drive, showed us the Einspahr service department, and followed up with us to see how we were enjoying the truck. He even began looking into some after-market options for customization for us--because the things we are looking for are no longer available from Ford. He's a truly exemplary young man, and he made the buying experience painless and easy. He deserves high marks, indeed. Everyone we encountered at Einspahr was very nice, very welcoming, and the dealership itself is well-organized and easy to navigate. We would definitely recommend Einspahr to our friends looking to buy new or used vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
2002 Ford F-250 Green
I appreciate the help I received from Zack, Dan, and Mary regarding the repair of my truck. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great sales and service
I have purchased a Ford Escape & am leasing one as well. Jim Langland is awesome! I lost my husband in December and traded my husband’s vehicle for something smaller. It was difficult and emotional, but Jim was there every step of the way. He made a tough situation much more tolerable! I would recommend him to anyone and everyone looking for a car! Great service department too and Mary is great to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
ford explorer
Best buying experience. No pressure sales and very knowledgeable
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase