Reviews
Quick and friendly customer service!
I took my recently purchased Durango in on two different occasions, once for a recall and once for an oil change. Both services were done in less than an hour and they were busy. Jessica is great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We also think Jessica is amazing and will be sure to thank her for her great service. Thank you for taking the time out of your day to review us! We appreciate it!
Best Dealership Around
I recently purchased the all-new 2019 Ram 1500 Limited from this dealership. I cannot say enough about the professionalism and kindness extended towards me throughout the entire process. I mean, I know it's their job to be professional and kind, but these guys went way out of their way for me. I had the pleasure of working with Phil Santiago who literally jumped hoops and climbed mountains for me to make sure I got everything I wanted. He made himself available 24/7 by giving me his cell phone number and texting back and forth with me about the details of the sale so we can get it finalized. Phil is a kind, carrying and VERY patient person. He provided outstanding service and I can’t thank him enough for working extra hard for me. It’s hard to come by someone who has been doing their job for 20+ years and isn’t burnt out. Phil bring passion and energy to the job every day. I can't thank him enough for all of his help. I also worked with the manager, John, and Owner, Dave, both of whom are a class-act gentleman and the sale would have been impossible without their help. I highly recommend Phil and all of the team at Scranton Dodge. It was a very good car-buying experience and I already plan to get my next vehicle here. (Phil, I'm keeping your cell phone number! Ha!)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dylan, Congratulations on your purchase! We appreciate your outstanding feedback about your shopping experience with Phil and our team. We will definitely be looking forward to assisting you with any future visits. See you later!
Quick and Easy
My lease was coming to an end so I went to Scranton Dodge to see what my options were for getting into another one. I spoke to Frank briefly and told him what kind of vehicle I was looking for and what my price range was and within 10 minutes he had the perfect jeep with the perfect picked out for me, color and all. It made me feel very appreciated as a customer and made committing to a new vehicle and 3 year lease. 10/10 recommend Scranton Dodge and especially Frank Gouldsbury.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new Jeep. We are so happy to see that Frank gave you such an excellent experience, and we'll make sure that he sees your wonderful feedback. If there's anything else we can do for you, please reach out. We wish you the best and enjoy your new ride.
Awesome
Loved this location! Kind staff with a ton of knowledge regarding their vehicles. Gave a fair price and I couldn’t be happier with my Ram.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new RAM. It was such a pleasure doing business with you. Your rating means a lot to us, and please let us know if we can help you with anything else.
Professional and Knowledgeable
Frank is a great dealer to work with. Upon walking into the dealership without an appointment, he was welcoming and provided me with prompt assistance and showed me various options. He has a depth of knowledge in the auto sales industry and took a lot of the stress off of car shopping. I highly recommend Frank for providing an exceptional experience and for prioritizing customer satisfaction. Keep up the amazing work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time in writing up such a great review. We are so glad to see that Frank gave you such a great experience and we'll be sure to let him know about your feedback. We appreciate your 5-star rating and truly value you as a customer. Please do not hesitate in letting us know if we can be of further assistance to you.
Exceptional
I just bought a Jeep Wrangler. What amazing service. They were very friendly, easy to work with, and it didnt take up my whole day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thanks for letting us know that you had such a great experience. It was a pleasure doing business with you, and please let us know if we can help you with anything else. We wish you the best, and enjoy your new Jeep.
Frank helped me get the car of my dreams!
Went into Scranton dodge looking to buy a Jeep but I wasn’t sure what model or package I wanted. Frank took his time to make sure I got everything I wanted in my car and I couldn’t be happier with my jeep
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thanks for the great review. We will be sure to thank Frank for giving you such a memorable and professional car-buying experience. Let us know if there is anything else we can help you with. Enjoy your new Jeep.
Great Experience
I now purchased my second Jeep Wrangler from this dealer. Phil Santiago is an excellent sales rep. He is timely, courteous, and a knowledgeable. Phil sold both Jeeps to me. Both experiences were exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Mark, You are a great customer and we are always glad to see you. We appreciate your rating and thanks for letting us know how well everything went. Please reach out to us if we can help you with anything else, and we look forward to your next visit.
Great first car buying experience
Not more than a week ago, i walked into the dodge of scranton dealership and was introduced to a man by the name of phil. Knowing my credit was bad i had little hope i would be able to find something in my price range , let alone something i would be happy with. After a few minutes of relaying my situation to Mr. Santiago, he pointed me into the right direction. After all was said and done , after all the phone calls back and forth, after all the paperwork we had to do, i gotta say i couldnt be more grateful for how it all turned out. I walked out of there yesterday with a great car and a great deal. I know if it wasnt for mr. Santiago i would have never gotten the deal i got nor the patience from any other agent. He handled the entire process with professionalism, respect, genuine consideration, and the most important in my eyes , honesty. For service like this i can truly say ill be going back in the future for my next car , and would recommend this to anyone with any type of credit. No matter what these guys will get where you need to be. Couldnt be more happier with scranton dodge and mr. Santiago and a notable mention- mr. Fissler was also very kind and helpful with refering me to the perfect insurance agent that got me full coverage on my vehicle without breaking the bank. Thanks guys
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thank you for taking the time in writing up such a fabulous review. We are so glad to see that our team gave you such great service and we'll be sure to let them know about your feedback. We appreciate your 5-star rating and truly value you as a customer. Please do not hesitate in letting us know if we can be of further assistance to you.
Buying a new car
Very good experience. All the staff were very helpful and answered all of my questions. My salesman was very knowledgable and accommodating. I will definitely do business with them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, It is great to know that you are happy with the service that you received during your recent visit. We thank you for taking the time to leave a positive review for us. and hope to see you again.