Scranton Dodge Chrysler Jeep RAM

(373 reviews)

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton Dodge Chrysler Jeep RAM from DealerRater.

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They are very respectable

Phil Santiago was very helpful!! He listened to what I wanted and he worked hard to get what I needed! Was not there very long and made everything quick and easy!! John Epp was also a tremendous help in getting the best price possible- will always choose this dealer for future purchases and will always recommend them to anyone looking for a new car or used car!! Susan Edwards had me interested and asked all my questions with all he quick responses to all my questions!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your positive experience with us! We strive to provide excellent service to all our guests and are glad you received just that. We hope to see you again!

Above and Beyond

Even though Ray is not in salesman shoes, he is always willing to help with customer concerns. He helps you with service requests, general questions, anything you have he isthere for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your kinds words are great to hear! We have enjoyed working with you and look forward to serving your automotive needs in the future.

Phil Santiago is always there when we need him.

The modern world says they offer good customer service, but most fail due to the fact that they only care about the bottom line. Phil Santiago really does offer great customer service by going way above the call to duty. He calls to make sure we are totally satisfied with our purchases. We in turn, refer our family members to him to buy their vehicles. Phil is a bright star in the world of cut throat sales tactics. He brings back the old way of doing business, which is a very rare thing to see in todays business world. When he sees you, he asks, "how are you," and reaches out to shake your hand. But the difference with him is that he really does care how you are doing and feeling. I never though I would ever meet a salesman like him. We will continue to buy our Jeeps from Scranton Dodge/Chrysler/Jeep due to his great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thanks for the amazing review, Allen and Shelley! We will be sure to thank Phil for being such an exceptional help. He is a truly dedicated member of our team and we will definitely pass your kind words along to him. Let us know if there is anything else we can help you with. We look forward to your next visit!

Wonderful!

Jim was wonderful to work with and got me into a great car for a great price! Overall my experience with Scranton dodge was excellent! Would recommend them for anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, We are glad to know that you had an excellent experience with us! It's great to know that Jim provided you with wonderful service. We value your business and look forward to seeing you again!

Excellent Sales Experience

My wife and I just leased our first Jeep and were extremely pleased with our sales experience at SDCJR. Our sales professional, Phil Santiago, was extremely knowledgeable, courteous and thorough as he patiently answered all our questions. Ray Novak, our sales / finance manager, showed great attention to detail, as he directed us through the lease documents. We are enjoying our new Jeep and expect to be working with them again in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello there, Congratulations on your Jeep and thank you for being an amazing customer. We'll be sure to let Phil and Ray know about your awesome feedback. We appreciate the 5-star rating and look forward to seeing you again. It was our pleasure doing business with you and please let us know if we can help you with anything else.

New Pacifica

Phil was professional and courteous in helping us find the car we needed in our price range. We would go back to look for cars there in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for letting us know that Phil took such wonderful care of you and we'll be sure to let him know about your feedback. Customer service is our top priority and we love seeing that you had such a positive experience. We appreciate the 5-star rating and please let us know if we can assist you with anything else.

Awesome dealership!!

I purchased two vehicles from Scranton Dodge, both with Scott as my salesman. He is awesome! I recommend anyone looking for a new vehicle to go see Scott. I purchased a Journey in 2014 and a Ram Bighorn in April 2018. Thanks Scott and all the staff that helped me!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for leaving us a review and for coming to our dealership. We really appreciate your kind words for all our staff and will be happy to let them know to continue their great service. We hope to see you again!

Fantastic service!

This dealership was so very helpful in getting my Jeep. They made the process so easy and made sure that I understood everything. I will definitely continue to work with Scranton dodge Jeep Chrysler ram in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We're delighted to hear you had an easy car buying experience and we look forward to seeing you again in the future!

Simple and Easy

This was the only dealership that had what I was looking for and had the product knowledge to speak knowledgeably about what I was looking for and the financing options avalible. They also did an appraisal by text so I didnt have to drive my 2 trades over just to be looked at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We hope to see you again in the future!

New Lease

Brittani and Frank were amazing. Answered all questions and made the leasing process super easy. Highly recommend using them to get yourself a new lease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review! We will be sure to thank Brittani and Frank for giving you a knowledgeable and easy experience. Let us know if there is anything else we can help you with. We look forward to your next visit!