Scranton Dodge Chrysler Jeep RAM

(373 reviews)

Reviews

(373 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton Dodge Chrysler Jeep RAM from DealerRater.

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Very nice dealership

I’m just looking for low payment and low mileage and that’s what they had and there nice employees there and awsome service lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review and rating! We are so glad to know that your experience with us went well and that our staff was very friendly! It is especially wonderful that Bill, David, John, Eric, Chris, Ray, Jim, Phil, Gene, and Josh provided you with awesome service. We hope that you will continue to choose us in the near future!

Wonderful experience

Jim was a wonderful salesman and explained everything about the car. Made it worthwhile to buy from him. Ray was also very helpful with financing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review and rating! We are happy to know that Jim was a wonderful sales representative and that he explained everything about the car. We are also glad that Ray was helpful with financing during your visit. We hope that you enjoy your car and that you will visit us again soon!

Test drove Chrsyler 300;

Test drove a Chrysler 300. Salesman Phil Santiago was very informative and accommodating. At no time did he pressure but certainly did his job to find out what we were looking for and offering his assistance. He was also thorough with his follow up. He sent an email and called but without trying to push a sale. I have not made up my mind as to what vehicle to purchase, but Phil left a good impression.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We are happy to hear Phil left a positive impression on you during your car search. If you need anything else, we would love to help.

Excellent Service at Scranton Dodge

I walked in to Scranton Dodge a nervous wreck to buy my first car. Phil Santiago and Ray Novak greeted me with open arms and gave me some of the best customer service I have experienced. They were kind, courteous, and concerned that I would walk away with the vehicle that suited me best. Excellent first experience as a first time car buyer and I will continue on our family’s tradition of car shopping at Scranton Dodge. My 2018 Jeep Compass Latitude is everything I have dreamed of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for the nice review and for choosing our dealership. It makes us happy that we made your first car buying experience such a positive one. Your 5-star rating means a lot to us and we'll be sure to let Novak and the rest of our team know about your wonderful feedback. Please let us know if we can do anything else for you and we look forward to seeing you again.

Great sales and service team!

My wife bought a 2018 Jeep Grand Cherokee last November. I bought a 2018 Ram in April. And my daughter just bought a 2018 Jeep Compass. Phil Santiago and Ray Novak were awesome. My daughter was a first time buyer and they both showed her numerous vehicles. They were very knowledgeable. They even had her relax because she was very nervous. We could not be happier . 3 new vehicles in 10 months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Ralph, Thank you so much for taking the time to leave a positive review for us! It's great to know that Ray and Phil provided you with great service. We value your business and hope that you and your family enjoy your new vehicles!

Its very good

There very nice and what ever vehicle we could get me works good so ill be pleased with anything 4 wheel drive i hope u

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Used Scion excellent service great atmosphere Phil was most

Great service friendly atmosphere Phil was excellent and very thorough would buy a car through him again. My son loves his Scion tC thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

You're welcome! Tell your son we said congratulations on his new car! We hope he is enjoying it!

Great Communication!

Bought 3 vehicles (so far...) from Phil at this dealership. Great communication. We did not buy with first visit or contact, but communication by phone and e-mail was perfect. We went back and forth about what we were looking for and what vehicles that had (or were expecting) that met our needs. Finalizing the deal, signing all paperwork, was great also, everything was explained clearly and we weren't there for an eternity! Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Hello, Thank you for being such a wonderful customer! Your 5-star rating means a lot to us and we are so happy to see that you always have such a great customer experience. We appreciate your continued business and look forward to seeing you soon.

Wonderful

Everyone at Scranton Dodge Chrysler, especially Phil Santiago, Mike McConkey, and John Ebb, are incredibly helpful and were able to find me the best deal possible for both my trade-in and my purchase. My family's been coming here for years and it's just been great service every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hello there, Thank you for letting us know that our team takes such amazing care of you and we'll be sure to let them know about your feedback. Your continued business means a lot to us. We appreciate the 5-star rating and please let us know if we can assist you with anything else.

My experience is second to none.

My experience at Scranton dodge, especially with Eric is second to none. I will recommend my friends to do business with Scranton dodge Auto dealership .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review and rating! We are so happy to know that you had a great experience with us and that Eric was amazing. We appreciate you recommending us and we hope that you will continue to visit us in the near future! Have a good day!