DeFOUW Automotive

(674 reviews)
Visit DeFOUW Automotive
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (765) 588-9006 (765) 588-9006
Used (765) 746-7304 (765) 746-7304
Service (888) 545-7525 (888) 545-7525

Reviews

(674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Buy Experience

We were referred to Noel Evans at DeFouw from a coworker and this was the second vehicle we have bought in the past 2 months. It was a great experience and I was not overly pressured to purchase anything. Every one was extremely friendly and helpful. I will be recommending all my friends and family not only to purchase the next vehicle from DeFouw but to ask for Noel Evans. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to let us know about your great experience with Noel and our Team. Your kinds words really mean a lot to us. We appreciate your continued loyalty and we look forward to the time we can work with you again.

Buying experience

I am giving the five stars only for my experience with the buying process. Noel Evans was the sales person I worked with. His professionalism is exemplary. He is very helpful and respectful towards his customers. He is actually one of the best salesperson that I have ever worked with. And I want to recognise that. As for the dealership, I had bought a used car that started having issues after few months, unfortunately. I do understand that this may happen with used cars. And I dont know if the dealership could have diagnosed and fixed those defects in their shop before selling. My only suggestion to the dealership is to be a little bit more mindful with used cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, Thank you so much for taking the time to let us know about your experience with Noel and our Team. While we are so happy your time with Noel was excellent, the issues you've had with your vehicle are very concerning. Can you please email me at smeade@defouw.com so we can go over the problems you are having in more detail? We sincerely apologize for the inconvenience this has caused. I look forward to hearing back from you. Sincerely, Smile Meade | Internet Sales Director

Fast and easy.

My wife's SUV was totaled in an accident and we needed a new one fast. After doing all my shopping online, I found the perfect upgrade at DeFouw. We spoke with Matt Ellis and it sealed the deal. He answered all my questions and did everything he could to make this quick and easy. Loyd Howard showed us the vehicle and took care of us around the shop, all great people. We will be repeat customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Jake for taking the time to give us such a great review! We are so you had such an awesome experience with Loyd, Matt and our Team! We appreciate your business Jake and look forward to working with you again! Please don't hesitate to reach out if you have questions. Sincerely, DeFOUW Automotive Team

I came to buy a used car

Thanks to Matt Bolan and the staff at this dealership, I had the most enjoyable car-buying experience of my life. Their knowledge and professionalism are rare without exception and I was astounded by it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much Dan for the 5-Star Review. So glad you had such a great experience with Matt and our Team! We appreciate your business and look forward to the time we can work with you again!! Sincerely, DeFOUW Automotive Team

First time buying a used car, excellent experience

I fell in love with this car at the first sight and they did a really great job helping me process the document. Everything is pretty efficient! Highly Recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Claudia for the great review! We are so happy you chose us to help with your first car-buying experience! We want to welcome you to the DeFOUW family Claudia! Don't forget to stop in for a free car wash for as long as you own your vehicle!! Please don't hesitate to reach out if you have questions.

Mrs. kelley

Ron Pierce was very knowledgeable about the buying process , very personable, he is an asset to your business we didnt purcahse a car this but when we do we will ask for Ron

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Robin for the 5-Star Review and letting us know about your great experience with Ron. We look forward to working with you when you are ready! Please don't hesitate to reach out if you have questions.

2015 Equinox

Noel Evans was great to work with. He was very likeable, pleasant and helpful. I would recommend him to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to let us know about your experience with Noel Thomas & Pamela! So glad you had a great experience. We appreciate your business and look forward to when we can work with you again!

Bought a new car

Easy and very fast buying process. They are very courteous and professional. Make sure to ask for Mattew B. or Denis any time you go to DeFow. Thanks a lot guys! I am seriously enjoying my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much Missy for the great review! We are so happy Matthew and Dennis were able to find you the perfect car! We appreciate your business and look forward to the opportunity to work with you again.

I wont go anywhere else!!

Ron Pierce makes buying a new/used vehicle so much easier and stress free! He knows exactly what I want before I even tell him, and he is not afraid to show me other models he feels I would like... and every single time, I love his choice more than mine. You afraid to trust a car salesman? Im not, because Ron Pierce is so honest about everything!! I would never go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Congratulations on your purchase! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Ron was so positive. Please come back and see us again in the future with anything else you might need. Take care! Regards, The DeFouw Chevrolet BMW Team

Great Customer Service

We have worked with Ron Pierce over the years to purchase a few vehicles for our family and he has always been a pleasure to work with. Ron truly listens to our needs and then takes the time to find a vehicle that will fit. We also use the service center for all of our vehicle maintenance and all of the folks in there are always friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Tina for the awesome review! We are so happy you had such a great experience with Ron! Please don't hesitate to reach out if you have any questions.