DeFOUW Automotive

(674 reviews)
Visit DeFOUW Automotive
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (765) 588-9006 (765) 588-9006
Used (765) 746-7304 (765) 746-7304
Service (888) 545-7525 (888) 545-7525

Reviews

(674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Buyer

I want to thank everyone at DeFouw for your assistance. I recently lost my husband and this is the first time I have ever had to purchase a car by myself. Ron was extremely helpful , answered all my questions. Don explained everything so I understood. And I thank Greg who guided me through the process. If I ever need a car again DeFouw is the only place I will go. Thank you all so much!! Cindy Smart

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. - DeFouw Chevrolet Team

Great service

DeFouw BMW has an exceptional sales team working quick and smooth. Roger Salazar took care of me making whole process to get my new 2019 x4 really comfortable I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, The Defouw Chevrolet Team

Great service

5 star on all the categories. DeFouw BMW has an exceptional sales team. Roger Salazar took care of me making whole process to get my new x4 so fast and smooth. I highly recommend. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the five-star rating, Juan! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, The Defouw Chevrolet Team

small business owner

Chad did a great job, a pleasure to work with, I appreciate all his efforts. Buying from long distance can be a concern but not with Chads level of service, his care, concern and attention to my needs was appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear that you had an excellent experience with Chad and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Defouw Chevrolet Team

Great car buying experience!

Can’t say enough about Pam Strain and the DeFouw team. Pam was easy to work with and worked hard to find the best car for my needs. She provided me with great insight and information about the various models I was interested in and then worked diligently to locate the right car for me. Pam made the car searching/buying experience easy and pleasant and I would recommend her to anyone looking to purchase a new car in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, The Defouw Chevrolet Team

My review

Pam Strain is a god sent and did everything she could to help a giyvdown on his luck and got me in a new car and out of a bad situation! She did everything she could to ensure she protected my best interest and am was able to work a deal that was a win win for not only men but also the dealership! Be glad shes apart of your team as she works with her customers and has the do whatever it takes attitude to make her customers happy! It was a pleasure working with her and look forward to maybe doing another deal in the near future as my wife now wants a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback, Kevin! Pam provides amazing customer service and does a great job of finding the perfect vehicles for our customers. We truly appreciate your business! Sincerely, Brayton Taylor | Customer Care Advocate | btaylor@defouw.com

Pam Strain

Pam knew exactly what my situation was and did everything possible to find a solution to my problem, she did a tremendous job and worked for a month to get me what I needed and to find a payment that fit my budget. I felt Pam worked hard for me and made it personal and felt she did everything in her power to make this a win win for both me and my situation and the dealership. I couldn't be more thankful for her and Defouw for working so hard to get me in a car when I am a man down on his luck and made it work out! Be glad Pam is on your team as she is a tremendous help to her customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback, Kevin! Pam provides amazing customer service and does a great job of finding the perfect vehicles for our customers. We truly appreciate your business! Sincerely, Brayton Taylor | Customer Care Advocate | btaylor@defouw.com

Garry Crutchfield was awesome and gets 5 ☆☆☆☆☆

Garry Crutchfield did an awesome job , very helpful and pleasant and should get 5 stars and a good salesman he knows his stuff ☆☆☆☆☆ 😀

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review, Angela! Gary has been in the business for a while now and is very knowledgable. We are glad that he was able to effectively assist you. Thank you for choosing DeFOUW! Sincerely, Brayton Taylor | Customer Care Advocate | btaylor@defouw.com

BMW of Lafayette is the best!

Can I be honest for a second? I've bought and sold way too many cars over the years. This BMW dealership is the best! From the salespeople (like Ben, who is my favorite salesperson of all time) to the service department, you will not be disappointed. The respect given by the team and the outstanding services that are provided go well beyond what is the norm. Thank you for an outstanding experience each time I walk through the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review, Jon. BMW's are sweet rides for sure, and you can never have too many, right? We will pass along your kind words to Ben! We appreciate your continued business! Sincerely, Brayton Taylor | Customer Care Advocate | btaylor@defouw.com

Great, friendly service

We found our recent auto purchase at DeFouw to be a pleasant experience, thanks in large part to the friendly salesperson, Dennis Romack, who made us very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review, Blutes! Our staff is amazing at making the sales process stress-free and easy. We are glad that Dennis was able to assist you with your vehicle search. We appreciate your business! Sincerely, Brayton Taylor | Customer Care Advocate | btaylor@defouw.com