Reviews
Great place to buy a car!
We were looking to buy a new car and Bill Defoux made it so easy. They were so helpful and made the process so easy! So much better than the dealerships we had been to. The Salesman Garry Crutchfield was so helpful and so was the financing guy. We have bought our last 3 vehicles from here and have always been treated with respect and no guilt! We will always go back here. Highly recommend! We love our new Nissan Rogue!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Defouw Chevrolet Team
Traverse
Andy was awesome to work with!! He was very knowledgeable and was a pleasure to work with!! He made sure everything went smoothly and never made me feel rushed or pressured!! I will definitely work with Andy in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Defouw Chevrolet Team
New Car with Pam Strain
Pam Strain made the experience quick and easy which was what I was looking for. For my next car purchase, I will go to DeFouw and will work with Pam again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Pam and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Defouw Chevrolet Team
2019 Challenger sale
Service was great, pricing was very fair. My only recommendation for improvement would be to offer better trade in allowance. Trade in offers from DeFouw have always been low compared to what other dealers have offered me which is why I have opted to pass on trading a vehicle in at DeFouw on a few occasions. DeFouw has lost two previous sales to other dealers as a result of low trade in offers that I have received.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, The Defouw Chevrolet Team
Buyer
Thank you Bill Defouw for excellent quality and service...your friendly atmosphere and staff is a bonus...we will continue to use your dealership in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. - DeFouw Chevrolet Team
Great deal nice truck
I love my new 2019 Chevy Silverado 1500 I get a lot of compliments. Everyone there was super nice!!! This is our second new car that we bought from Bill defouws.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at DeFOUW Automotive and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, The Defouw Chevrolet Team
Thanks to Noel Evens
I was very pleased with all the help and service that I had it was fast and Punctual i highly recommend them very Professional. Thanks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, The Defouw Chevrolet Team
Excellent job by sales staff
Pam Strain does an outstanding job for the DeFouw team. We've bought several vehicles with Pam's help and we will continue to do so because of her great customer care and service. Highly recommend Pam to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Greg, we loved reading this review! Happy customers are our aim, and it appears Pam really hit the bullseye. We’ll make sure to share your experience with her, and if you have any further questions or worries, we’re always available to help. Sincerely, The Defouw Chevrolet Team
2019 Silverado 1500 LD
It was a very pleasant buying experience from setting up my appoint to meeting sales staff that walked with me in the cold, rain ,and wind waiting for me to pick ..all questions were answered they put me in a very nice truck with a great finance team .. Staff was well prepared and knew there product ...over was a great experience would definitely be recommended..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ed, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Defouw Chevrolet Team
2019 Jeep Compass Latitude
My wife and I were greeted by friendly staff and was helped by Joe Atkinson. There was absolutely no sales pressure to buy. Even though we mentioned that we were also looking at another vehicle at a different dealer, Mr. Atkinson says very understanding and helpful. Once we decided to purchase the vehicle, the entire sales process went very smoothly. We would definitely recommend Bill Defouw Chevrolet and Mr. Atkinson to anyone who is looking for either a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Defouw Chevrolet Team