Reviews
Great experience buying new truck at Defouw Chevy
We came from about an hour and a half away to check out a truck we had found on the Defouw website. Pam Strain was great to work with. She had the truck ready for a test drive when we arrived and working with Pam made whole process a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing DeFOUW. Pam is a great sales consultant that provides excellent customer service. We hope you love your new truck!
Shopping made easy
Our sales person (Ron P) was wonderful and Business Mgr. (Dan K.) was very helpful and made the paperwork very easy to get through. Very much appreciate these two men for all they did for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, The Defouw Chevrolet Team
Batta
Very happy with the buying procedure. Thank you. 1st time buying using mostly texts. Happy with that too. Will miss our 1999 Step Side Silversdo, but here we go....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review! We know it is hard to give up a good vehicle, but we hope your new ride will last you for many years. We appreciate your business!
2019 Subaru Forester Sport
I bought a 2019 Subaru Forester from DeFouw a couple of days ago. The entire process from first contact to leaving the dealership was quick and easy. I had to cancel my first appointment due to work issues popping up and the folks at DeFouw were extremely accommodating. The pricing was on point. All the financials were transparent and explained to my satisfaction. Could not be happier. I'd like to thank Dru, Smile, Noel, and Bailey for such a positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Defouw Chevrolet Team
2006 Jetta
Recently bought a used Jetta as is. Initial few days was just what I had expected. Then a small xxxx-up occurred and was in a bind, or at least I thought I was. A quick stop by and in minutes, a tech, by the name of Mark, took the seconds that counted to quickly diagnose my problem, point out a simple fix/adjustment that I overlooked and had me on my way. Easily, I could have been dismissed with my “as is car” and left with an unneeded costly repair of my money and relationship with this dealership, luckily, Mark exceeded my expectations. Thanks guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Defouw Chevrolet Team
New car shopping
I had a great experience. Friendly staff They were willing to work with me to get what I wanted and needed. My salesman was Andy McNeany.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Robin. We are glad Andy was able to assist you. Thank you for giving us the opportunity to earn your business.
Great Experience
We had a great experience. I started out talking to Jessica in internet sales and she answered my questions and was a big help. My salesman was Joe Atkinson and he was so kind and frie3ndly. He showed us and helped us with all the features on the car we selected. Dan in finance was very professional. Everyone made this a great experience !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Melody and Dave. We are glad that our team was able to provide you with an excellent customer experience. We truly appreciate your business!
Used car shopping
The salesperson was willing to work with me and everyone was friendly and my process easy and enjoyable. I felt they were transparent and ultimately fair.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the feedback, Emily. Transparency is very important to us as well as customer service. We strive to provide an excellent customer experience. We appreciate your business!
Larry R. Bennett
The Sales and Business manager were very knowledgeable, confident and efficient. I would recommend this dealership. The only disappointment was that not all the sales personnel wore "mask" as a courtesy to me. When the CDC, AMA and Governor all recommend mask in public I would expect any retail establishment to require not only their workers but their customers as well to wear a mask. A minor inconvenience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the feedback, Shirley. It is currently our policy for all staff to wear a mask when they are out of their office as well as when working with customers. When our staff is busy, wearing their mask can slip their mind. I will bring this up to management to ensure it is enforced. Our priority is to keep our staff and customers safe, so we will address this issue. We also regularly sanitize all work stations and surfaces. All of our employees must have their temperature checked each morning to ensure they are not sick. As for customers, we provide free masks in our common areas, but since it is a recommendation by the CDC, we do not require them for customers. We want everyone to feel comfortable in our store, so we feel that it is best to leave the consumer the option. We appreciate you stopping in and giving us the opportunity to earn your business.
We purchased a new Camaro from Andy McNeany
EVERYONE we met was extremely professional, kind, and accommodating. Andy bent over backward to find the car we wanted, and in record time. We will be happy to recommend DeFouw to anyone looking for a different vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the feedback, Charlie and Leslie. We are so glad Andy could help you get the car you wanted. We know how important it is to get you the right car. Thank you for your kind words, we appreciate your business!