Huntersville Ford

(1,322 reviews)
Visit Huntersville Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (704) 479-6945 (704) 479-6945
Used (704) 479-6993 (704) 479-6993
Service (704) 479-6002 (704) 479-6002

Reviews

(1,322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huntersville Ford from DealerRater.

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Bryan Mooney made the entire process quick, easy and

Bryan Mooney made the entire process quick, easy and stress-free. He's the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're glad to hear you had a smooth experience with our team. Thank you for choosing Huntersville Ford.

Very helpful, very friendly, stayed late to help us,

Very helpful, very friendly, stayed late to help us, would recommend them to any one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the recommendation. We appreciate your kind words about our team at Huntersville Ford.

Bryan Mooney is great to work with.

Bryan Mooney is great to work with. He helped me through the order process and was extremely responsive throughout. I picked up my car and he made sure it was clean and the documents were ready so I could enjoy my new car as quickly as possible. Thanks!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write such a wonderful review of the service you received at Huntersville Ford. Your loyalty to our dealership and being part of the Huntersville Ford family is greatly appreciated.

Excellent dealer and salesman.

Excellent dealer and salesman. Complete process was smooth. I would buy from them again. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate your kind words. Huntersville Ford is here whenever you're ready for another great experience. Take care and see you next time.

Excellent.

Excellent. Follow up and communication through out the buying process. Kyle my salesmen was great to work with as well as the whole team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with the buying process at Huntersville Ford. It's great to hear that our team was able to support you throughout. We appreciate your feedback and wish you all the best with your purchase.

The salesman were courteous and professional the finance

The salesman were courteous and professional the finance manager Tim was excellent. We had to work through a small glitch and he was on it, we solved the issue in 15 minutes. The general sales manager went out of his way to find me and thanked me for the business. Overall it was a great experience and I would recommend them to anyone looking for a new or used vehicle. It was a pleasurable experience. David A

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time and effort on writing a wonderful review on your service you received here at Huntersville Ford. We greatly appreciate your loyalty to our dealership and being part of the Huntersville Ford family.

Super nice staff.

Super nice staff. Easy to work with and negotiate with. Dylan and Eric were awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for sharing your experience. We're glad our team at Huntersville Ford could assist you.

Great experience working with Bryan Mooney buying an

Great experience working with Bryan Mooney buying an electric F150. He was friendly, very knowledgeable, and super efficient. He set us up beautifully to drive out of there very happy. No messing around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your wonderful experience with our team. It's great to hear how smoothly everything went during your electric Ford F-150 purchase. Take care and enjoy the new ride!

Took my 2020 Ford Raptor into dealership to sell it to

Took my 2020 Ford Raptor into dealership to sell it to them. We agreed on a price and they asked to take it to the service bay, which was fine as there were no issues with the vehicle. It came back from the shop with a ton of error messages, ABS, Hill Start, etc., and they said we can't give you the agreed upon price due to these messages. Pretty convenient for them. Not very convenient for me. I'm taking it to a more trust worthy dealership in Mooresville. And, the error messages are no longer showing up..... In that same vein, a couple years ago, the truck was making a strange noise and I took it to them to fix. They returned the truck, saying it was fixed, although it wasn't fixed. Took to the Mooresville Ford dealer who said, "Oh yeah, there's a service bulletin on this" and fixed it in 5 minutes. This will be my last American car or truck. Between the quality of the vehicle and antics of their dealers, it is just not worth it.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, Thank you for your feedback. In order to address your concerns regarding the service recommendations you received, we would like to speak with you directly. Would you please reach out to us with your preferred method of contact? Best regards, Huntersville Ford socialmedia@huntersvilleford.com

I had my car serviced last week and it started by Jenn

I had my car serviced last week and it started by Jenn Simeone picking my car up from my home. She was very friendly and professional and your tracking system is very efficient when it comes to notifying of updates on my car. She was a pleasure to work with and I would use her very time I need to have any work done. Once my car was at the dealership, I received a call from Christopher letting me know that it was checked in and he verified what I needed to have done as far as my oil change, and included having my radio looked at since having problems with the volume control. He also was very courteous, friendly and professional. He then let me know when my car was done and explained what they found with my radio. I will ask for him whenever I need to call your service department with my needs or questions. I am very pleased with both of these people and your service department in general. Thank you! You have a satisfied Ford Owner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience with Huntersville Ford. Our team is committed to providing excellent service, and I'm glad they could assist you with everything from the oil change to addressing the radio issue. We appreciate your support and look forward to maintaining that satisfaction level moving forward.