Huntersville Ford

(1,322 reviews)
Visit Huntersville Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (704) 479-6945 (704) 479-6945
Used (704) 479-6993 (704) 479-6993
Service (704) 479-6002 (704) 479-6002

Reviews

(1,322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huntersville Ford from DealerRater.

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The pick up and delivery service is the best!

The pick up and delivery service is the best! Saves so much time. I would even be inclined to leave a tip if they offered it on the payment. Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
7 people out of 7 found this review helpful.

Sales and finance staff, especially Mooney, were awesome

Sales and finance staff, especially Mooney, were awesome and very professional during the sales process. I would definitely buy another vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
6 people out of 6 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

Sales, finance, managers and ancillary staff were all

Sales, finance, managers and ancillary staff were all sensational. Friendly, helpful, courteous throughout the entire experience. Stacey Cowan runs a quality staff and product. Thanks for all! Regards, Edwin Young

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
6 people out of 6 found this review helpful.
Dealer response

Hi Edwin, your comments keep us motivated and working hard for all our guests! Safe travels!

The process of purchasing a vehicle was better than I

The process of purchasing a vehicle was better than I expected. Expressed interest in a vehicle via online app and within minutes I received call from dealership. Set-up a test drive session for the same day. When I arrived to the dealership I was promptly met by Shelton White, Sales Consultant and shown the vehicle for which I had expressed interest. From this point the process was seamless and expeditious. Great customer service throughout the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
5 people out of 5 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

Just bought my 8th new super duty from Huntersville in 6

Just bought my 8th new super duty from Huntersville in 6 years. I drive from Gastonia and would not consider going anywhere else. This sales team is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.
Dealer response

Hi, we appreciate your feedback! Safe travels!

Great dealership from not only taking care of all my

Great dealership from not only taking care of all my servicing needs on my vehicles, but on purchasing vehicles as well. Price is always a measure that everyone places importance and I have found no one beating the deals I have gotten on my vehicles at Huntersville Ford. Prior to the new owners taking over this dealership I wouldn't go in there. After the new owners took over, I stopped by and met one of the owners and he spent over an hour with me introducing me to his new staff. Since then I have become a dedicated fan. Good prices....good service.....Very open and honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.
Dealer response

Hi, we appreciate your feedback! Safe travels!

Everything went very smoothly and with no pressure at

Everything went very smoothly and with no pressure at all. I test drive a brand new Mustang GT Premium and a 2017 and ended up with the latter. Steve, who had only been with the dealer for about two days, did a great job from start to finish and made the who process pretty enjoyable. The car is spectacular and I think I got a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Hello Len, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Huntersville Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

The team at Huntersville Ford was responsive,

The team at Huntersville Ford was responsive, professional, and friendly. No hassel service. Thanks-Eric

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Huntersville Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

My recent truck purchasing experience at Huntersville

My recent truck purchasing experience at Huntersville Ford was nothing short of outstanding! From start to finish, Joe at Huntersville Ford went above and beyond to make this a memorable and seamless process. 100% will doing all my business at Huntersville Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

I'm a loyal customer and the service team didn't provide

I'm a loyal customer and the service team didn't provide me with the type of service I paid for. I paid for a Silver Service and didn't get my tires rotation or balance at all. The reason I know my tires were not rotation or balanced I add 2 lbs of air to my rear tire and it was still on my rear drive side. I purchased my truck from this dealership and that isn't good customer service at all. I'm really disappointed with the service I got. I'm wondering how offer does this happen. But us asked me about doing a front end alignment. Would you have rotation and balance my tires then. 🤔.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing this recent experience with us. Unfortunately we cannot find you in our system to be able to contact you about your concerns. Please contact us at socialmedia@huntersvilleford.com and we will do our best to make this better. We hope to hear from you soon.