Mercedes-Benz Of Athens

(376 reviews)
Visit Mercedes-Benz Of Athens
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (888) 436-4020 (888) 436-4020
Used (888) 670-4867 (888) 670-4867
Service (888) 806-3975 (888) 806-3975

Reviews

(376 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Athens from DealerRater.

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Tonya Lee is wonderful to work with.

Tonya Lee is wonderful to work with. Diligent but low key and we like that a lot. Very pleasant and likable personality, we wish Athens Mercedes had had a car we could have bought from her. Instead we found the style car we were looking for in Augusta and bought it there since cars are scarce and we did not want to wait any longer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Athens. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Thank you, and have a fantastic day!

I appreciated how Tonya Lee provided me with excellent

I appreciated how Tonya Lee provided me with excellent service. She went out of her way to make sure all my questions were answered. Tonya demonstrated the options that were unfamiliar to me on the car. I was glad she was my sales representative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Athens and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

I had my car for service and some emission recall, after...

I had my car for service and some emission recall, after i pick up the car and i got home my wife she ask me how come the car is not wash, vacuum or sanitize has ben done unsatisfied, I don't know about service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Shane McCarty of Mercedes-Benz of Athens.

Shane McCarty in the Mercedes of Athens, Service Department gave us professional and efficient service during both of our recent service appointments. He was able to satisfy all our service needs during our tire replacement and repair appointment. We will definitely be returning to Mercedes-Benz of Athens for all our service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi Charles, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I came today early in the morning at Mercedez Benz in...

I came today early in the morning at Mercedez Benz in coral and like always valentin Sánchez is the best employee very patient and nice súper profesional I recommended that place every one there are so polite , kind

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Athens and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Thanks again for the recommendation, and have an amazing day!

Everyone is very friendly and helpful we purchased our...

Everyone is very friendly and helpful we purchased our sprinter van and this was our first service but it went well. Can’t remember the lady’s name that greeted me when you drive into service department but she was the most helpful with everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service department! Well worth the 40 mile drive...

Great service department! Well worth the 40 mile drive from Conyers for good reliable service and 1st class loaners! B-Service for my Metris at 25,000 miles along with a noisy front brake. Good deal on tires, installs and alignment. My Metris runs perfect. Torry Coons and Sam Escobar are the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mercedes Dealership so all very squeaky clean and very...

Mercedes Dealership so all very squeaky clean and very polite. Just not very helpful so can't give proper rating. I'm sure the service would be first rate but I'll never know. I took a Mercedes in for attention based on a recall notification. The letter stipulated that as well as attending to the recall, the service center would give the car a check over. I was interested in this part as I had recently acquired the vehicle and knew there were a couple of faults with it. After some time, I was handed the letter back and told the recall did not apply to my car (despite the car VIN matching the recall notice). As a result there was no further inspection of the vehicle.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Best customer experience I’ve ever had at a dealership....

Best customer experience I’ve ever had at a dealership. Tonya was very detailed, thorough and professional. I’m very pleased with my vehicle purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, it really means a lot to us that you took the time to write such a positive review about Mercedes-Benz of Athens so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

To say my experience with Tonya Lee was amazing would be...

To say my experience with Tonya Lee was amazing would be an understatement! Tonya and Mr. Curtis Caldwell provided outstanding customer service to my mom and I. They are both very knowledgeable, friendly, and patient. They worked diligently to get me the car I wanted. With Great Appreciation, Ericia Bailey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ericia, we are pleased to hear of your experience with us here at Mercedes-Benz of Athens. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We are always more than happy to assist you if anything else comes up. Take care!