Mercedes-Benz Of Athens

My salesperson was Tonya Lee. My wife and I truly enjoyed meeting her. She felt like an immediate friend. Her work ethic was amazing-she returned calls quickly (even when she was off), answered questions accurately and helped us through the whole process smoothly. I am 64 years old and have never had this easy and pleasant of an experience purchasing a car. The next time we need a car, I’m calling Tonya!

The sales experience is satisfactory. Michael is excellent, and he is the only reason this review gets any stars. The service after the sale has been atrocious. Ineffective and often times rude. We will NEVER purchase from here again, and don't recommend it to anyone else. You would expect a higher level of service and courtesy from a "luxury" dealership.

Difficult and time sensitive situation made a late Thursday drop-off at the dealers problematic. Was able to receive vehicle after order of parts on Friday and repair of vehicle first thing Saturday AM. Was on way to NYC and remained on schedule. Thank you, Dennis O'Kain

Did a factory order on a new Sprinter van with Jon Hammont. Jon made the process incredibly easy. This is the way buying a vehicle should be!

As of 9/22 STARTING TO SOUND LIKE A LOGGING TRUCK UPON CRANKING!! Vehicle went in for the MB Recall Bluetec Exhaust Mod.My car went to them with no lights illuminated on dash, no leaks visible under vehicle or wierd smells. Service Mang. told us 5 days to do repair ended up being almost 5 weeks.They delivered back a vehicle w/3VISIBLE LEAKS(DIESEL FUEL,OIL &COOLANT) and no tow hitch cover! Service Mang. blamed these leaks on the fact that the vehicle is older, not the fact that our car was pushed out in 30 min. after being at this location for over a month for exhaust mod and programming. He says our fuel lines were cracked & we didn't want work done.Not true, have all my texts & VM's, was never told fuel lines were cracked, ironically they took off the clamps we had on & changed to different clamps on fuel filter he had to speak w/tech about that. So they messed up the fuel line and instead of fixing it sent it out leaking Diesel visibly under the hood onto ground, thank God we didn't drive our 4 kids in it & travel to South Fl! Which btw he knew we were leaving to go on this trip & dropped our car off the day we were supposed to leave! They stated we were due for a service, actually it was 400 miles till service "C" (which is an oil change) but didn't want them to do it. No we don't take our vehicle to the dealership for service, we have our records where we have an ASE certified shop do our work, we don't buy tires or any other major component at the dealer, we only let them work on it for recalls and this one MB is supposed to make good. After 2 days of having vehicle, they replaced the oil cooler and orings, no charge! Really, something fishy about that, that wasn't apart of the recall. Our oil cooler was already under warranty with our mechanic who replaced oil cooler & seals less than a year ago. AFTER RETURNING TO US- 2 different places OIL IS LEAKING FROM UNDERNEATH CAR, ANTIFREEZE LEAKING, ABS, ESP LIGHTS are illuminated along with now ENGINE LIGHT (& no tow hitch). We had to fix the fuel line due to the fire hazard they left us.Service Manager blamed all this on you have to expect this if it's not a new car...Have contacted corporate and GM at this location with no assistance as of this review, they have our numbers. Vehicle ID# 4JGCB2FE4BA127378.

The purchase was simple, ordered my vehicle with the options I wanted. When the vehicle arrived, the paperwork was all digital and took only a few minutes. Enjoyed the vehicle tutorial. Great vehicle purchasing experience.

Tonya was great!! Best experience I have ever had buying a car. Everyone was so nice and friendly.

SALES is GREAT ! SERVICE LACKS FOLLOWUP on services they perform. We have had problems with the service department in the past. This time, w e had the car washed at the end of the service call and it was returned filthy. The back door had not been washed and the carpets were not swept. The SERVICE WRITER took the car and re-washed it.

Tonya was amazing to work with! She made the car buying experience a complete pleasure! I have recommended her and Mercedes Benz of Athens to all our friends and family.

Exceptional experience working with Michael Hibbert at Mercedes Benz of Athens. My heart was set on a convertible, and there were none to be found. We tried to special order one and were still waiting 3 months later. But Michael found a car and it could not have been a more perfect match. It was clear from the beginning that I was dealing with a man of integrity who didn't just want to sell me a car; he wanted to sell me a car I actually wanted. It was a pleasure doing business with him and Dave Lee. Highly recommend Michael and the dealership.