Reviews
Dropped of my vehicle for recalls and brake service, 8
Dropped of my vehicle for recalls and brake service, 8 days later they did not touch the brakes. The service person I was dealing with was horrible and never communicated. I’ve used Auto Nation on Bryan Irving and received great service. Can’t say the same for South Fort Worth Auto Nation, will never go back again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3225 to discuss what we can do to help.
It has been a whole month since we traded a truck for a
It has been a whole month since we traded a truck for a new one. AutoNation has STILL not paid off our trade in with our bank. The bank is calling me for payment and AutoNation has no resolution. They've lied to me 3 times saying the payment was sent but it's not. They deducted 3200 for tires and details on our trade in but turned around and sold it a few days later with the same tires and still dirty, AND it's not even paid off from the original bank. Ariel, the GM is no help at all, she is one of the ones who lied about the payment sent off. Never ever do business here.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Lauren, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (817) 522-3225 at your earliest convenience to discuss how we can turn this experience into a positive one.
Terrible business practices.
Terrible business practices. It has been 3 months since my purchase and Autonation Ford South Ft. Worth keeps avoiding my multiple requests regarding fulfilling the Due Bill they signed at the time of purchase. First were the "let me check on this", then came the "we'll mail the item to your home", now complete radio silence and still an unfulfilled Due Bill on their part. Not even worth the 1 star rating, very poor and unethical business practices. There are better dealers to buy from unless you like being taken for a ride, both literally and figuratively.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 522-3225 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I thank you for responding and I will give it one last shot, however if your General Manager is still Arielle, it will be a complete waste of time. She was the most abrasive and unprofessional person during the sale and when I called her regarding the Due Bill, and she kept punting the issue to the salesperson with no follow-up from either. I am sure you have received my BBB complaint by now and proposed resolution which I will reiterate when I call. I am looking forward to a positive outcome so I do not have to take the next step.
I followed the canned reply from AN Ford that was "please contact our GM at xx number” and again, more lip service with no real intention to stand by their Due Bill. AN Ford South Ft. Worth and Arielle Rivers also completely ignored the BBB requests for a resolution I then decided to use the chat function with the same lackluster results, so I tried calling again and got the runaround yet again. It is becoming quite apparent that Autonation Ford South Ft. Worth is a worthless and untrustworthy dealer, and that their employees have no issues lying to make a deal and putting customers on ignore when contacted. It may be time to go through the court system.
Anthony is the best!
Anthony is the best!! I highly recommend him. He made my purchase easy. Thank you Anthony!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford South Fort Worth and we hope to be of service again in the future.
Clifford, was amazing not only to me but my children.
Clifford, was amazing not only to me but my children. He worked with what I had a made something happen for me and my girls.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We have now purchased two vehicles with AutoNation-at two
We have now purchased two vehicles with AutoNation-at two different locations. Each experience was incredible. The employees are not pushy and everyone makes you feel like they are welcoming you to the family. They make sure your vehicle needs are met, and continue to follow up to meet your after purchase needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Apryl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Was a very smooth and easy process.
Was a very smooth and easy process. My salesman Phillip was very knowledgeable. I like that I don’t have to go back and forth between the salesman and the manager.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford South Fort Worth. If you ever need help, just give us a call. Happy motoring!
Working with Adilene Barrios was amazing, Autonation Ford
Working with Adilene Barrios was amazing, Autonation Ford is lucky to have her. The whole experience at Autonation Ford was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford South Fort Worth. If you ever need help, just give us a call. Happy motoring!
Byer beware I went there to purchase a twenty twenty
Byer beware I went there to purchase a twenty twenty four ranger. This dealership was trying to make me pay for For dealer Install add ons. This option was fourteen hundred dollars and was not included in the m s r p. They tried to get me to pay double destination fees. This amounted was an excess of $3000 additional. I had a text from the sales manager. He told me that he had more customers for Ford.Rangers. than he had pickup trucks. Buyer, beware, I'll be there.This is a crooked dealership. It may be just a typical example of hiding add ons in the paperwork. These add ons were not included in the price listed on the window sticker. There was no additional add-on sticker.Tell me what their prices were. Buyer beware!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The car engine light came on next day and reverse sensor
The car engine light came on next day and reverse sensor fell out so it beeps even if nothing is behind vehicle. They say take to any Autonation and we did (Frisco) and it has to sit for 5 days before can be looked at, unacceptable. We message Ft. Worth manager and get zero response. Can’t get anyone to message or talk to us back. Poor service and can never share any positive reviews about this.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car