Reviews
Mr. Gilbert Vasquez is the gentleman that took care of us
Mr. Gilbert Vasquez is the gentleman that took care of us at customer service. Very professional and attentive. On the other hand, I?m very disappointed with BMW vehicle. It is rediculously expensive..
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with Mr. Vasquez at our customer service. We take pride in providing professional and attentive service to all our customers. We apologize that you were disappointed with the price of our BMW vehicles. We strive to offer competitive pricing in the luxury car market. We appreciate your feedback and will work to improve our pricing options in the future. Thank you for choosing BMW.
The Principle BMW of San Antonio service center is
The Principle BMW of San Antonio service center is outstanding. The staff goes beyond what is expected to insure the customer stays informed and satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.
I had to bring my car in because of a brake system error.
I had to bring my car in because of a brake system error. They said just bring it in, no appointment necessary. I brought it in and I got a loaner night away. Fixed the issue after a few days.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Yolanda, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
They were able to work on my car in just 2 days since I
They were able to work on my car in just 2 days since I was visiting and crunched for time. And was able to drive it back home 295 miles without any issue. So far so good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Paid almost $400 for a key fob and it isn’t programmed to
Paid almost $400 for a key fob and it isn’t programmed to work on my car. Live an hour and a half away and now gotta find time to get this corrected. Not happy to say the least!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Good Morning Mr. Smith, We are truly sorry to hear about the trouble you’ve encountered with your key fob. I see you mentioned working with me, and this is the first I’m hearing about the issue. I also noticed you called to inform our team of the issues last night after we had closed, around 8pm. John will be reaching out to you today to help walk you through the setup process. In some cases, it can take a little time to sync the key properly. A helpful tip is to hold the new key up to the steering column (without the second key in the vehicle) and repeatedly press the start/stop button until the vehicle recognizes the new fob. Please rest assured, John will be in touch today to assist you further. Best regards, Anthony Baerga
Worked directly with Shawn.
Worked directly with Shawn. Awesome guy. Very professional and understanding. The process of getting a loaner was super easy. One was waiting on me. Took my car in because the AC was not working properly. Let me tell you , it?s working like brand new!! Totally satisfied. If you take your car in and have the pleasure of working with Shawn, you are in good hands.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Timothy, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Roland at BMW San Antonio offers an Excellent Customer
Roland at BMW San Antonio offers an Excellent Customer Service! Highly Recommend! He was easy going, patient and efficient. Will definitely go back! Sincerely, Sara
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sara, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!
I purchased a 2023 Jeep Wrangler and had the most
I purchased a 2023 Jeep Wrangler and had the most wonderful experience! The Dealership is beautiful and clean and welcoming. My salesman Jacob Brown was extremely nice and helpful. Enrique Martinez was the salesman and was such a pleasure to work with! I would definitely come back here! Thanks for making my dream come true!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Catherine, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service advisor was very attentive to my wants and needs
Service advisor was very attentive to my wants and needs will definitely return for additional service.............. ..... Very helpful and reasonable prices..did not try to up sell..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Brought my car in for maintenance, very professional,
Brought my car in for maintenance, very professional, kept me updated throughout the day. I like that they Uber you to and from facility so you are not just waiting around for your car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.