Reviews
The 2013 Ford Fusion came with various undisclosed
The 2013 Ford Fusion came with various undisclosed problems. The engine needs replacing along with the battery. After breaking down, the car was returned to the service center for repairs. A year ago I purchased a costly protection plan for 36,000 miles. Throughout the week, the service center has stalled, "investigated" and done everything they can to get around making the repairs or taking accountability for selling me a vehicle with a defective engine. They refuse to give me specifics regarding my vehicle protection plan and their obligations to honor it. I purchased and paid off two vehicles through the neighboring Crown dealership. Over a decade of doing business with Crown, there were no issues in terms of doing right by the customer or honoring warranties. I have never experienced such condescending and disrespectful managers, and there is a GM who refuses to face customers or work to resolve a dispute in a amicable fashion. Having worked for a reputable car dealership after college, it is apparent that this company lacks ethics and is only concerned about getting your money. Afterwards, you are on your own. No loaner, no replacement, no honoring warranty, do the best you can. There are better companies to do business with. Don't trust AutoNation Ford them with your hard earned money.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Rodney, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (727) 231-1323 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Came in to purchase a Jeep wrangler, I’m pre approved
Came in to purchase a Jeep wrangler, I’m pre approved from my bank. First I was told that I was going to have issues with the pre approval, don’t know why, it’s from USAA. I sat around for over an hour waiting on my trade in value. I have a 2005 Jeep wrangler unlimited lj in excellent condition with new bilstein shocks, falken at tires, brakes pads, rotors, new top, winch, and only 73000 miles. They gave me an online quote of $11,796, when they looked at my Jeep they told me it was only worth $8,000. You know they would turn around and sell it for well over $15,000. Very disappointing and shocked.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Tom, we appreciate you taking the time to respond. The staff at AutoNation Ford St. Petersburg take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1323 to discuss what we can do to help.
AutoNation Ford in St Petersburg was efficient, helpful,
AutoNation Ford in St Petersburg was efficient, helpful, and professional throughout the entire process of getting my Mustang GT Mach E checked out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us a response, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
I purchased a 2013 Ford Fusion that came with various
I purchased a 2013 Ford Fusion that came with various undisclosed problems. The engine needs replacing along with the battery. After breaking down, the car was returned to the service center for repairs. A year ago I purchased a costly protection plan for 36,000 miles. Throughout the week, the service center has stalled, "investigated" and done everything they can to get around making the repairs or taking accountability for selling me a vehicle with a defective engine. They refuse to give me specifics regarding my vehicle protection plan and their obligations to honor it. I purchased and paid off two vehicles through the neighboring Crown dealership. Over a decade of doing business with Crown, there were no issues in terms of doing right by the customer or honoring warranties. I have never experienced such condescending and disrespectful managers, and there is a GM who refuses to face customers or work to resolve a dispute in a amicable fashion. Having worked for a reputable car dealership after college, it is apparent that this company lacks ethics and is only concerned about getting your money. Afterwards, you are on your own. No loaner, no replacement, no honoring warranty, do the best you can. There are better companies to do business with. Don't trust AutoNation Ford them with your hard earned money.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1323 to discuss what we can do to help.
Everyone is very friendly as soon as you walk through the
Everyone is very friendly as soon as you walk through the door and they work hard to make sure that you are 100% satisfied with the car you purchase. David helped me find exactly what i needed and was patient with me as i got my own finances sorted out. I have and will continue to recommend this dealership to anyone interested in buying a new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Abigail! We appreciate your recommendation of AutoNation Ford St. Petersburg and we hope to be of service again in the future.
Josh Demario and Neeko were great to work with.
Josh Demario and Neeko were great to work with. They gave me a great deal right off the bat and were extremely friendly and provided amazing post sale support. Would recommend Autonation to anyone looking to buy a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us, Nate! We appreciate your recommendation of AutoNation Ford St. Petersburg and we hope to be of service again in the future.
Very good price Great management & Great salesman
Very good price Great management & Great salesman All around great dealership If you need. Dealership this is the one to go to !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Albin, we are very happy we could provide you with a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience, sales and finance were transparent and
Great experience, sales and finance were transparent and not pushy. I would definitely recommend paying them a visit if you’re in the market for a new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Natalie and vinnie really looked out for me and my needs.
Natalie and vinnie really looked out for me and my needs. Were always a message or phone call away.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Art was a good sales representative to work with, I knew
Art was a good sales representative to work with, I knew what I wanted. That made it easy for him and he had the service department scrape the old discolored and melted plastic off the rear window without me asking him to do that job. This place was so busy that I knew this was a reputable dealer. I’ll be back here for all my car buying needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. Don't hesitate to call us if you ever need anything. Be safe on the road!