Toyota of Louisville / Scion of Louisville

I was waiting at the dealership while they performed routine scheduled service and began a warranty repair. The warranty repair to required more time to diagnose than I had available. The dealership was flexible in rescheduling the warranty repair.

From the first communication I had with Tim Patillo to driving off the lot in my Tacoma, I had a great experience with this dealership. Tim kept me up to date on the status of my truck from when it was built to when it was delivered. Everyone at the dealership is friendly and did not use high pressure sales tactics. I also want to thank Dean for taking care of the financing and sharing some good laughs. This is a great place to go looking for a Toyota. They will take care of you.

In the beginning my experience was your typical and average vehicle purchase until negotiations were being made..the salesman that was assisting me, Bill (William) Morrison , became upset that I wasn’t taking the first offer given to me and didn’t jump to make a deal the first 5 minutes. He called me to inform me of interest rates and I hear as soon as I pick up the phone “she needs to xxxx or get off the pot” so I then say “hello” and he begins the conversation to me. I thought it was extremely rude to be talking trash about a customer as the phone is ringing and then having to hear that. I immediately asked if it was about me and he began to stutter around, proof I caught him off guard because he assumed I hadn’t heard. I understand vehicle deals are stressful but that was beyond uncalled for. If I had not placed a deposit and they ran my credit multiple times..I would have NOT went through with the deal for that simple reason. The worst customer service I’ve ever received during any purchase, vehicle or otherwise.

I came to Toyota of Louisville because I had s maintenance required signal. The job was completed in less than 2 hrs.

Alan Poff super friendly an knowledgeable. Service was done in a timely manner and waiting room was comfortable

They were friendly and quick with my repairs. Making an appointment was easy as well

The dealership is very timely in how they handle the matters for your car repairs.

Tim was excellent to work with and made the car buying process easy and low pressure.

Very very prompt and helpful. Friendly Crew. I definitely will go there for my service.

Our salesman, Larry, efficiently and with kindness delivered an amazing Toyota Rav 4 as promised.