Cookeville Honda

I went to this dealership this past weekend it was a drawn out process in which they lied and when you let them know it's wrong they ask you to leave drive the extra 15 min to Livingston trust me it's tons better

I bought my daughter a car there in July 2014. It was the worst sales experience I have ever had. They were crooks plain and simple. We went to the finance office to complete the sale and they tacked on over $500 on the price because of work they did and they wanted us to pay for. That is suppose to be included in the price they list it at. The finance guy, Jacob, even had the nerve to tell us that the price on the internet was the real price. It was just something they used to get people in the dealership. Is he serious?! He treated us like we were stupid. We walked out. Just as we were getting into the car, they came running out and said they would "give" us the car for the internet price. If it wasn't for my daughter, I would have told them where they could stick there car. But we bought it anyway. The nightmare doesn't end there! The salesman specifically asked us if our county had a wheel tax and we told him yes and how much ($44). My daughter got her tags in the mail this weekend and guess what? No wheel tax had been added. Now we have to go pay another $44 today. That was just another $44 they screwed us out of. I bought a car at Nissan of Cookeville in June and it was completely smooth. They even told me what my TTL would be on the phone when I called. Cookeville Honda made me sign paperwork saying I wanted to buy the car before they would even discuss numbers with me. Nissan even got the wheel tax right!! I will never deal with Cookeville Honda again! They are the worst dealership ever!

I saw the bad reviews online, but I decided to go anyway because I really want a red civic coupe. When I got there, the salesperson claimed the car had been detailed, but it smelled very badly of cigarettes. Also, there was dust and dirt all in the car. The salesperson would not come down on the price even though Kelley Blue Book valued this car at a lower price than they were asking. The salesperson was nice, but you can easily find a better deal somewhere else.

About 6 months ago, I was in the market for a used auto below 50k. Went to Cookeville Honda, because I had heard some good coments about the location. Once I was on the lot there was a car that got my attention, after test driving the car, I told them what I could do as a down payment, and what I was looking for in a monthly payment, after 30-50 minutes, they came back saying that that would not work and that I would have to make a bigger down payment. I told them I could not do that and after a while they found a couple of cars that they said would work with what I was looking for. After looking at what was offered, I did not like any of the choices. Once I said I was sticking with what I was looking for on the terms I was looking for, they kind of lost interest in me. The salesman called me for a couple of days saying he had some cars for me, but when I asked for priceing and the details, he would always ask me another question, noT answering my pervious question. Well to make a long story short. I shopped around and went to the next city over from cookeville named Sparta and found a car that had less that 35k and was 2 years newer, I did not have to have a down payment and I even got it for 5 years. The reason I am writing this is that I just checked hondas website and the car I looked at is still on the lot. With the same price as when I looked at it. My advice is shop around first.

I was not pleased with the salesman I encountered at the dealership itself but the off site dealership lot salesmen were excellent! They did everything possible to help me find a car in the price range I told them they didn't hesitate to look at other lots owned by the dealership to find my car. I can say that was one of the best car buying experiences I have had, thanks to the salesman I happened upon after having bad experiences all morning long.

After 30 days the problems are still there. The invoice is not right, from mileage ,and registration.And there is more.I will write a letter to Honda. Maybe they can help.

Overall, I would rate this dealership as "Good". I initially searched on the internet and identified a vehicle, which had already been sold upon my arrival, so this is an area they might want to work on. Still, we received very good customer service from Jason, who went that extra step to make the sale. I'll bring my son back down to look around once he arrives and am hoping for the same level of service.

Was contacted by Cookevillle Honda on a CR-V we were very interested in. Upon arrival, the salesman I had spoken with was out with the flu (not his fault). Salesman we had been told to see brought around a 2004 CR-V, but upon checking vehicle out we discovered this was NOT the vehicle we had been told about. Vehicle we drove had lot more miles on, and fewer features, other than leather interior as opposed to clothe we had read in info. When the fill-in salesman was question concerning the difference in price, he explained that the leather interior was worth the $500+ more than clothe? The windshield had a serious huge crack in it and the check engine light would burn constantly. These problems were corrected 2 days later and service dept was excellent. We had been told that a "loaner" vehicle would be provided, but upon arrival I was told that all loaners were out, so ended up sitting in customers' lounge for over 4 hours. Still finding problems, but are being assured that they will be corrected?

We purchased a new Honda Accord on July 19th, this is the 3rd new car purchase my wife and I have made in 44 years of marriage. I found the sales staff extremely knowledgeable and exceptionally proud of their product. Jonathan, the assistant salesman was very professional and courteous. It was such a pleasure to speak with this young man (40 years my junior), he was not pushy, just very easy to talk to when considering our age difference. He answered all of our questions, reacted promptly to our requests and concerns and followed-up on issues we had, to ensure our complete satisfaction. Mack Phann, the Sales Manager is most probably the most professional individual I have ever met (which includes my 23 year stint in the Marine Corps). His motivation and enthusiasm to make our new car purchase an enjoyable and memorable one speaks well of him and Cookeville Honda overall. Did I possibly overpay on our new vehicle - probably, after all, you're not going to beat a career salesman at his own game, but the overall experience was worth it. There were issues with the vehicle that should have been detected and corrected prior to our taking delivery but they were subsequently corrected. I hope any follow-up issues will be handled in the same fashion. My wife and I would, without hesitation recommend this dealership to anyone looking to purchase a new vehicle.

I don't have the best credit, but I called Cookeville Honda and spoke with Bernie Dawes. He reassured me on the phone he would have me in a car. After spending few hours with him he had me in a new car. I am new to Cookeville and want everyone to know Cookeville Honda is The Best Above the Rest!! Karolyn Lauerman