Cerritos Nissan

BE VERY CAREFUL WHEN BUYING A USED CAR. We purchased a 2020 Nissan Rogue from Eric (who was great). However, only one fab (key) worked. It took us weeks of chasing after the manager (Thomas Castro), leaving several messages, until we finally got him on the phone to be told we had to fork out another $200 to reprogram the fab and that it wasn't their problem. I guess once the sale is done they can't be bothered with accountability. Accountability and character go a long way when buying a used car. Who knows what else will come up broken they won't want to deal with because it wasn't "certified". Very shady.

Put on hold about 4 times for an extremely simple inventory check. Most options to call different departments didn't even answer.

Terrible labor. Did not do the job that was dicussed. Over charge and broke something from inside the vehicle.

Wanted to purchase the Z they had in stock. No return email on my request.

They’re internet sales manager Saul Estrada is a stone cold racist and they do not care. There are screen shots on Facebook if you just search. I would not do business with this dealership. They were alerted and did NOTHING about it.

The dealership was very friendly. During trade-in and purchasing of another car we had all of our questions answered. Our salesperson Malik Bakkar was very helpful through the whole transaction. I would definitely recommend Malik and Cerritos Nissan to anyone looking to buy a car.

Started out with the car doesn't have remote start but the ad says it does... No Then they took 2000$ of my trade in equity to pay the previous owner DMV fees. They decided to not put my trade in equity remainder as a down payment and my interest rate doubled. Also left the previous owner DMV fees off the contract and didn't even notify me of who the loan is through. Not customer satisfaction oriented at all. Lots of smiles and lies

This dealership is shady. They change the term on us behind our back and basically commited fraud. The finance manager super shady and kept redoing the contract saying oh sorry it’s my 3rd day. Jason general manager gave us a deal and now they changed with our us agreeing. Stay away from this dealership.

Save your dignity and money. Nissan as a company is trash & so are their sellers. The service ends as soon as you buy the crappy car

Worst dealership I ever walked into I cancel warranties that I didn't need and Cerritos Nissan sent me a threatening letter stating I did have a lender and they could take the car back they're trying to bullying me by retaliating against me because I want to purchase my own outside warranties which bullying are retaliating against a customer is against the law..when all they have to do is refund the 1920.00 for protection which they fell to mention was only covered for six months and the 1115.00 was if I lose my key now I sign a contract stating I was finance already and I've received an email from Westlake Financial welcoming me to there services and hope I enjoy my 2012 Nissan Murano which means I have a lender.now so why would they cause unnecessary problems are stress to a customer now I will be taking the car to an auto shop to see if I bought a lemon..