Cerritos Nissan

Great service best price best experience sales man was great Cerritos Nissan thank you for everything as always

I recently had a frustrating experience with Cerritos Nissan while trying to trade in my 2022 Nissan Rogue Sport SV. After checking my vehicle's value on KBB, which estimated it at $21,000 - $22,000, I was contacted by Russell Roshandel from the dealership. He initially offered me $17,100, mentioning it was just a starting point and that the value will go higher after an inspection. Over the next few days, I was bombarded with emails, texts, and calls from the dealership eager to get me in. I made it clear that I was looking for a trade-in value around $20K-$22K and wasn’t interested in making the 30-mile drive unless we could discuss this further. Russ assured me that my expectations were reasonable, but I would need to complete a free mechanical inspection. After making the trip to the dealership, I met Russ, who handed me off to a salesperson named Octavo villa. I was excited to negotiate on a 2024 Rogue, but my hopes quickly faded. After about 30 minutes, I was presented with a trade-in offer of just $17,000. This was significantly lower than the KBB value and not even close to what I was expecting. Octavo mentioned a discount was offered on the new vehicle, but after doing the math, it didn’t add up. Feeling insulted, I left the dealership. On the drive home, Russ called to ask why I had left, only to reiterate the same $17,100 offer. He then claimed my vehicle needed new tires and a lot of work, despite not having inspected it himself. This was frustrating since I had just serviced the car two months prior and the tires still have over 30,000 miles before needing replacement. Overall, my experience with Cerritos Nissan was disappointing. Their offers were far below market value, and the way they handled my trade-in was unprofessional. I cannot recommend this dealership; it felt more like an insult than a negotiation. Save your time and energy and look elsewhere.

Poor and “ thirsty” approach to sell you a car. Desperate is the word that comes to mind. I then went to review the reviews and let’s just say thank goodness bc I am convinced I would have regretted purchasing and or financing from this dealership. I do believe many of their vehicles have hidden issues that will become evident within a couple months and so if you do go here get great warranty for certain

I would give a negative if I could, we received a quote from this dealership online. We get there and they try to jack up the price, then we show them the internet quote and say they can’t meet it because it doesn’t include the dealer added accessories. Then the GM comes over and tries to strong arm us we walked away and if they were this bad during the buying process I bet they are even worse in the service department. Stay away unless you to be taken advantage of.

They are awful liars Even if you love the car, you will be sorry It took me two weeks to get my used car and all the things that they promised to repair have not been done They will just hold your car, lie to you, and do nothing The ladies who work here are very nice I feel sorry for them

PLEASE DONT BUY A USED CAR from here.Nothing is not certified about this dealership. Weeks after having the car I been having problems ever since smh and all they will do is give u the run around and tell u lies. Now lets fast forward my Ac compressor just went out. I got the car back in March of this year. If y'all supposedly had a did inspection of this vehicle my Ac should not be out. I had to get two new tires and four wheel alignment only after having the vehicle for some weeks. I did it even make my first payment on the vehicle and I was already making repairs

We want Axel! We have been in the market for buying a used car and had the chance to interact with a lot of used car salesman that left a sour taste. Coming into Cerritos Nissan, I was on my guard because of the predatory experience in this industry. However Cerritos Nissan does it different. After talking to a car sales agent named Axel on the phone, he clarified that unlike other used car companies Cerritos Nissan does NOT have MANDATORY ADD-ONS to mark up the price you see online and was also able to send us *custom* photos of the car we were after. When we arrived to the dealership we were greeted by Axel who was ready to tour with us (did not make us wait) and was extremely knowledgeable and patient as we examined the Vehicle in great detail. Axel is a different breed in terms of how genuine he is about the cars he sells. When we noticed defects in the car he did not brush us off and talked to his manager to see what he can do for us. After 2 visits to the dealership we purchased the car and ever since Axel has been there along the way, checking up on us. The rest of the crew in Cerritos Nissan is also great, hardworking, professional and are multiple tiers above anything else we have seen during our car search. I highly recommend Nissan Cerritos for their honesty and professionalism and if you are looking for a knowledgable, attentive and honest car sales agent ask for Axel!

Why do service writers see a female and automatically jack up the price. I went into Nissan Cerritos to get my oil change. This service writer tells me I need to get my brake fluid exchange. Not sure if I really do because upon reading online it says 20,000 or 30,000 so why did he recommend it. Then funny thing, when I was paying he showed me a bunch of future recommended things for me to do. So tell me why.. when I saw the price of the brake fluid exchange it wa for $224.95??? He charged me $324 today!! Then i looked online and recommended charge for this service is $80 to $200. Now im thinking of bringing my Nissan to toyota or honda to get seviced. Left a bad taste in my mouth. TELL ME WHY IS THERE NO TRANSPERANCY WITH PRICING IN THE SERVICE DEPT?? To the owners/ managers you should have pricing up so us customers don't have to worry about getting ripped off all the time?

My husband and I had a very pleasant experience working with our salesperson, Icekk. He made sure that we got a car that we “loved” and not just liked. My husband had a lot of specifications and Icekk patiently met each and every one with patience and a great attitude. We also appreciated Icekk’s reliable and thorough communication. What stood out to us about both Icekk and Chris (finance person) was their genuine interest in us and our needs. They made us feel really comfortable, we didn’t feel pressured, and they were so personable to chat with and down to earth. A special thanks to Icekk for going out of his way to send us the pair of sunglasses my husband left behind in our old car we traded in! We’ve never had a better experience shopping for a car. For a 1 out of 10 experience, Icekk and Chris made it a 10! :)

Mark up, Mark up, Mark up. Horrible dealership stay away. They don't do honest business