Cerritos Nissan

I took my Nissan Sentra to Cerritos Nissan on July 25th 2023 for having a low psi on my rear driver tire. Dean Hubbard saw the nail right away and told me that it was in a patchable area and it would cost $35 for the service. We proceeded with the service and I waited in the service department for at least an hour which I was happy to do since I needed it fixed asap. I live in Lakewood and I travel to Tustin everyday for work. On December 16th I took my Nissan Sentra to my sister's AAMCO shop for an oil change and to have my rear driver tire inspected again because the psi was low again. I thought it was strange since the tire was patched on July 25th 2023. After further inspection it was discovered that the tire was plugged and NOT patched! My sister's technician took a photo of the plugged tire. I went straight to Cerritos Nissan and explained to them the situation. Marco Soto and I both read the original repair order number 991129 and it clearly stated that the tire was patched. Anyone who knows about cars would know the difference between a tire patch and tire plug. A TIRE PLUG IS TEMPORARY! At that point I did not want them to touch my vehicle again and wanted to leave with my refund. It was the weekend of my dad's funeral so I was feeling very overwhelmed and frustrated. They issued a refund and told me it would take 24-48 hours to receive. I called January 2nd 2024 to follow up on the refund I was promised and never received. I wanted to give them the benefit of the doubt and wait for a more days but now it's January 4th and I'm being told the refund was cancelled and a check was issued. Why?? I'm not sure!! They told me it would take another week to receive. MY PROBLEM NOW WITH NISSAN IS THAT IF I DID NOT CALL TO FOLLOW UP ON THE REFUND THAT THEY WOULD HAVE JUST BRUSHED IT UNDER THE CARPET AND HOPED I FORGOT. WHY DOES IT HAVE TO TAKE ANOTHER WEEK?? MAYBE BECAUSE THE CHECK WAS NEVER ISSUED IN THE BEGINNING. I have three babies all under the age of 3. What would have happened if I was driving with them and the tire busted while driving?? I'M EXTREMELY DISAPPOINTED WITH CERRITOS NISSAN!! THESE REVIEWS WILL CONTINUE EVERY DAY UNTIL THE ISSUE IS RESOVLED!! AT THIS POINT IT'S ABOUT THE PRINCIPLE AND THEIR LACK OF INTEGRITY!!

Useless xxxx. Thats the only way i can describe employees at this dealership. I made a mistake buying a car from them a few years back. Car had a recall, brought it back 3 different times and they told me they cant fix the issue unless i pay a fee… Stay away from these guys and never buy a Nissan in the first place. Wish i could give them zero stars.

WARNING AVOID THS PLACE AT ALL COSTS!!!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help.

WARNING AVOID THS PLACE AT ALL COSTS!!!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help.

We"ll ring the bell, chime the gong next time! Great job Luis. He teamed with Raul in finance and got the job done! Thank you.

D.J. was the salesman I bought my 2022 Kicks from and the entire experience was wonderful! Very helpful and understanding. Would highly recommend! A+ experience!

Took my car in for a recall repair, I was called every 10 minutes asking me to trade in or sell it, then, when I went to pick it up they could not find my car. It took 45 minutes for them to find my car. I am taking it to my personal mechanic because I doubt they fixed the recall issue, even though I was forced to sign the paper stating it was fixed. I love my rogue, but I WILL NEVER set foot on that lot again. Not only did I feel bullied and unsafe, but my daughter who drove me was harassed to sell her rogue as well.

Oscar Pantaleon is hands down the an amazing agent. He worked with us on our budget and we were able to buy our son his dream car at such a competitive price. Not only that, but Oscar maintained excellent communication with us and even offered to deliver the vehicle to our home. We took some days to consider the purchase and when we asked him, the car had been sold. By the next day, he located an even better one for us and the price was perfect. The car is gorgeous! On his day off, he still met us at the dealership to provide an easy and seamless buying experience. Thank you Oscar and we will definitely send others your way!

I purchased Nissan Rogue from here and overall good experience. They take care even if something is left later. I am driving the SUV everything is good.

BE VERY CAREFUL WHEN BUYING A USED CAR. We purchased a 2020 Nissan Rogue from Eric (who was great). However, only one fab (key) worked. It took us weeks of chasing after the manager (Thomas Castro), leaving several messages, until we finally got him on the phone to be told we had to fork out another $200 to reprogram the fab and that it wasn't their problem. I guess once the sale is done they can't be bothered with accountability. Accountability and character go a long way when buying a used car. Who knows what else will come up broken they won't want to deal with because it wasn't "certified". Very shady.