Reviews
Kia seems to have a systemic problem with getting
Kia seems to have a systemic problem with getting approval for parts and service from corporate. This leads to each service call turning into a fiasco. I am going to try to trade my Kia in for a Tesla because of this. Jesse Martins was my service advisor this time, and he is excellent. He went out of his way to make sure I got the battery I needed when the parts order didn't include it as intended. He also kept me updated about my vehicle every single time there was information he could give me. If I called when he was with a customer, he called me right back. He always made sure I knew what to expect from him. He is a true asset to your team.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Greenway Kia West. We're sorry to hear about the challenges you've faced, but we're glad Jesse Martins was able to provide excellent service and keep you informed throughout the process. Your feedback is valuable, and we'll continue working on improving our services!
Excelente servicio, vehículos impecables, excelente
Excelente servicio, vehículos impecables, excelente información Excelente servicio, vehículos impecables, excelente información, muy buena explicación de todo el proceso de compra, las instalaciones limpias y con buen ambiente
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias por compartir su experiencia con nosotros! Nos alegra saber que ha disfrutado del servicio y las instalaciones en Greenway Kia West. Estamos aquí para ayudarle cuando lo necesite.
Great costumer service.
Great costumer service. The salesman Mario was really nice, helpful and honest through out the whole process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Salome, we're delighted to hear that Mario provided you with excellent service at Greenway Kia West. Thanks for sharing your experience!
I don't know how to thanks them for the deal i did with
I don't know how to thanks them for the deal i did with them they do everything to satisfy thier costumers if someone need to get a car go to Greenway Kia West this is the best company for me they don't see the money first but the satisfaction of the costumers Thank you again.🙏
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Junior, we're delighted to hear that you had such a satisfying experience with us at Greenway Kia West! Your recommendation means the world to us. Thank you for choosing our team and enjoy your new car!
This was the second time I’ve had to return for this
This was the second time I’ve had to return for this issue and the first time was bad but the second time was even worse there were way too many problems here! I just bought my suv in January and this is the closest service center to my house. However I don’t want these type of issues if I need to bring the car in . One of the reasons I purchased a Kia was for the quality service and I’m not happy one bit
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about the repeated issues you've experienced with our service center. We strive for quality and it's clear we fell short in your case, which is not what you should expect from us. Please reach out so we can address these concerns directly and work towards a resolution that meets your expectations. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com
It was not the work call spoke with the part department
It was not the work call spoke with the part department about the tires being in stock drove a 1hr 20 mins and waited for 45 mins for them to tell that the tires are not in stock
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the inconvenience you experienced with our parts department. We strive for accurate communication and understand how frustrating this situation must have been. Please reach out if you'd like us to assist further or address any other concerns you may have. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com
The experience was good our sales man Hassan did it
The experience was good our sales man Hassan did it really good. The only point was the monthly payment that increased when we went to sign the contract. About the sales staff I can’t complain
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Daniel, thank you for sharing your experience with us at Greenway Kia West. We're glad to hear Hassan provided good service, and we appreciate your feedback regarding the contract process. If there's anything further you'd like to discuss, please feel free to reach out!
Prompt check in and courtesy employees.
Prompt check in and courtesy employees. Let me know about a recall issue as soon as I arrived. Completed the oil change and the service repair all at once.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Greenway Kia West provided prompt and courteous service, addressing the recall issue efficiently during your visit, Melonie. Thank you for sharing your experience with us!
The service were great, the secretary was phenomenal, she
The service were great, the secretary was phenomenal, she even offered cookies. The service agent gave me the info that were needed to guide me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a great experience with our team at Greenway Kia West! It's wonderful to know the service and those cookies made your visit special. Thank you for sharing this feedback!
Easy and quick The facility was super clean and everyone
Easy and quick The facility was super clean and everyone was really nice. I also did not wait in line very long.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that your visit was smooth and efficient at Greenway Kia West! It's great to know you appreciated our clean facility and friendly team. Thanks for sharing your experience with us!
Your very welcome