Greenway Kia West

Complete lies over the phone and in person. I hope they don't treat everyone like they did my wife and I as they offered a super low number for trade, and salesmen will try telling you to just refinance in 4-6 months. That you can 100%  do that and that I have to work with him on the numbers when they offered 500$ for my trade and wouldn't lower the car's price even 1$. But facts are facts, and refinancing is NOT 100% as I know many finance companies will not allow that. I was told one thing over the phone and drove 2 hours away just to be told completely different things. They knew my trade; they knew the only car I was coming for. Never has a bigger waste of my time ever happened at a dealership.AVOID Greenway Kia at all costs. A bit more I have a 2011 Mini Cooper Countryman with 179k miles yes that is a lot of miles i completely understand this but this has a new transmission, brand new tires, new breaks, and rotors, as what I bought it for it was used for I have offers in writing from 2 other dealerships for over 2k and greenway offered 500$ and refused to do anything on their car again not even a single dollar. What was said over the phone is not what they say in person!!!!!!!!!!!!!!!!!! I am attaching photos where they clearly said up to 5k more for trade-in value just to offer 90% less than other dealerships. also attached a photo of my car so you can see yes it has many miles but is in good shape. 100% not perfect but not 500$ if they had offered the same amount that I showed them I was offered at other dealerships that I clearly showed them and wiggled just a bit on the SUV we were buying we could have made a deal. Instead, I was lowballed badly on my trade and was told the price of the SUV was the price. Now also to note that this would have been our 4th car and in no way needed as we already have a 2018 Fpace and Ftype my wife just wanted to update the facelifted Fpace model. and I wanted her to get her a new car for herself and trade in her mini and everything was as clear as I have said it here and talking to greenway via text they said they can't wait for my review so they and comment so here is in greenway with screenshots and photos proving everything I said

Mo is hands down the best—knowledgeable, patient, and truly easy to work with. This is the third car I’ve bought from him, and every time he’s gone above and beyond without any pressure or games. I’ll be back again this summer to get cars for my daughters, and I wouldn’t trust anyone else but Mo and the Greenway Kia West team.

The staff that I worked with was extremely authentic and have great customer service skills from greeting to a great sense of humor.

I always have a great experience with kia and Tony always has the beat customer service

Kia seems to have a systemic problem with getting approval for parts and service from corporate. This leads to each service call turning into a fiasco. I am going to try to trade my Kia in for a Tesla because of this. Jesse Martins was my service advisor this time, and he is excellent. He went out of his way to make sure I got the battery I needed when the parts order didn't include it as intended. He also kept me updated about my vehicle every single time there was information he could give me. If I called when he was with a customer, he called me right back. He always made sure I knew what to expect from him. He is a true asset to your team.

Excelente servicio, vehículos impecables, excelente información Excelente servicio, vehículos impecables, excelente información, muy buena explicación de todo el proceso de compra, las instalaciones limpias y con buen ambiente

Great costumer service. The salesman Mario was really nice, helpful and honest through out the whole process

I don't know how to thanks them for the deal i did with them they do everything to satisfy thier costumers if someone need to get a car go to Greenway Kia West this is the best company for me they don't see the money first but the satisfaction of the costumers Thank you again.🙏

This was the second time I’ve had to return for this issue and the first time was bad but the second time was even worse there were way too many problems here! I just bought my suv in January and this is the closest service center to my house. However I don’t want these type of issues if I need to bring the car in . One of the reasons I purchased a Kia was for the quality service and I’m not happy one bit

It was not the work call spoke with the part department about the tires being in stock drove a 1hr 20 mins and waited for 45 mins for them to tell that the tires are not in stock