Galpin Ford

(2,591 reviews)
Visit Galpin Ford
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 9:00am–8:00pm Closed
2017 state dealer award
View 9 awards
2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 318-0803 (888) 318-0803
Used (888) 301-2648 (888) 301-2648
Service (888) 204-1951 (888) 204-1951

Reviews

(2,591 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Galpin Ford from DealerRater.

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Carl is a motha fuggen "xxxx"!

Carl is a motha fuggen "xxxx"! He sold me my new 23 F150. Great dude!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome service, Robert Guerrero is a great salesman!

Awesome service, Robert Guerrero is a great salesman! Finance was easy and fast, very detailed and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Galpin Ford. It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Happy motoring! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

I had the best experience at Galpin when purchasing my

I had the best experience at Galpin when purchasing my first car. Roberto Guerrero is our family guy at Galpin, he is our go to person evertime. Thank you again!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Galpin Ford. Let us know if you ever need more help -- until then safe travels! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

Felt both heard and taken care of throughout my visit and

Felt both heard and taken care of throughout my visit and deal-making—appreciate and recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. We appreciate your business. Be safe on the road. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

DO NOT GO THIS DEALERSHIP.

DO NOT GO THIS DEALERSHIP. Very dishonest sales agents Ken. I jumped through hoops the last few days to try and give Ford the opportunity to sell me a vehicle. I explained to them over the phone that I had a car I needed to trade in and there was a certain value that needed to be agreed upon for that vehicle. I gave the Sales agent Ken all the information over the phone indicating what needed to be done to make this transaction possible. Only I get down to the dealership to find out they never had any intention of giving me the correct price on my trade in car or working with me on the price at all. All they wanted me to do was promise they would work with me on the deal, thinking once they got me down there I would not be able to leave. Well they were wrong. I walked out of there with my head held high knowing I made the right decision. Its one thing if Ken was not going to give me the price point I needed for my vehicle I was turning in. But to waste a persons time and make promises just to get them into the dealership to just turn them away is a sleazy sales move. They ask why car sales men have a bad reputation this is clearly an example of why that is. I advise all people to move on from Galpin Ford and move on from Ford in general. Do yourself a favor, look into a different car vendor.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so disappointed, that you didn't feel we lived up to our standard of excellence. That isn't how we strive to operate and if you're willing we'd like to discuss this further with you. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction. If you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

I had the pleasure of working with Aaron.

I had the pleasure of working with Aaron. I worked with him for about two weeks prior to me finally making a decision to purchase my vehicle. Aaron was patient and great throughout the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are happy to hear of your positive experience with our location. Exceptional deals and customer service come standard with the dealership. Be safe on the road. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

Awesome service, great salesman that look after all your

Awesome service, great salesman that look after all your needs! They help you look for the right vehicle that fits you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. We appreciate your business. Be safe on the road. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

Exelente vendedor nos a vendido 4 carros Ala familia el

Exelente vendedor nos a vendido 4 carros Ala familia el es honesto respetuoso el mejor vendedor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Hola, gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Apreciamos tu negocio. Esté seguro en el camino. Neda Vega Directora de Relaciones con el Cliente (818) 922-3635 nvega@galpin.com

Es un buen lugar para comprar un auto y una buena

Es un buen lugar para comprar un auto y una buena atención de la persona que me atendió

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Hola Francisco, gracias por tomarte el tiempo de compartir tus comentarios con nosotros. Apreciamos tu negocio. Esté seguro en el camino. Neda Vega Directora de Relaciones con el Cliente (818) 922-3635 nvega@galpin.com

The best Sales Rep I’ve dealt with at a car dealership!

The best Sales Rep I’ve dealt with at a car dealership! Réal was very responsive and worked hard to get me the vehicle I wanted at a fair price. He agreed to deliver the vehicle to me for no charge if the purchase went through, and when he realized it was a 6 hour trip each direction, his response was, “well I’m still gonna come because I said I would and I’m a man of my word.” He delivered my vehicle with his wife at 9:30pm after working all morning.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. We appreciate your business. Please do not hesitate to give us a call if there is anything we can do for you. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com