Twin Pine Ford

(1,066 reviews)
Visit Twin Pine Ford
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2015 consumer dealer award
New (888) 709-4172 (888) 709-4172
Used (866) 930-6699 (866) 930-6699
Service (888) 698-7303 (888) 698-7303

Reviews

(1,066 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Twin Pine Ford from DealerRater.

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Easy to work with

Hunter S was great to work with at Twin Pine. Answered all my questions and responded quickly. I’ve been having my vehicle serviced here for years and it made sense to buy from them when the time was right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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By far the best experience I’ve ever had purchasing a

By far the best experience I’ve ever had purchasing a car. Brian was so knowledgeable and pleasant to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Definitely recommend

Ed was great.. inquired on a car I unexpectedly found and wanted. Ed worked with me while I got finances in order and talked us through the process. Very friendly & great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Cole was fantastic.

Cole was fantastic. Very professional and knowledgeable. Well worth the drive. Will do business in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great experience at twin pine ford very happy with

Had a great experience with Sean he made the whole process very smooth and was an excellent salesman very nice dealership and Dan in finance was also great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Twin Pine made me feel welcomed the second I walked in.

Twin Pine made me feel welcomed the second I walked in. Staff was very welcoming and did amazing at serving their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

called to make appt to see a truck and ignored our

called to make appt to see a truck and ignored our request for two days but gave the truck to another sales person who held the truck for the customer ahead of me. manager just said these things happen. unethical at the least. president should know what kind of operation is going on there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Consumer response

we were pushed aside for three days wanting to make an appt and were told that we could not make an appt until the truck was out of recon and they could not put it on hold. that was untrue as they held it for another customer for another sales person. unethical to say the least. will advise anyone on social media to stay away from twin pine ford.

Twin Pines Ford review

I like how we weren’t pushed into purchasing. Sale was straight forward and so was the quality of the car we bought. Disappointed on our trade in value, but we were given compensation for the 4 brand new tires on our trade that were less than a month old. It would have been helpful to have more finance managers available. Our sales guy was knowledge, friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Overall great dealership

We worked with Eduardo at Twin Pine Ford in Ephrata and bought a quality used car. Great overall experience and relaxed process. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good service.

Good service. Buying a car is a pain but these guys seem to do a good job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.