AutoNation Chevrolet Mesa

Staff at the dealership were great; kind and professional. The call center, however, was disastrous. The intake coordinator had no knowledge of the particular dealership, gave false information, and failed to make corrections to address and email, not once but twice. Ugh!

Easy to deal with. Juan Padilla was excellent. Vincent in finance was also excellent. Could not ask for nicer people and my Equinox is great!!

Mike Riley is awesome! Very helpful and courteous, really cares about customer service. I bought from another dealer, but ONLY come here for my service.

This review is related for two separate service visits. The premise of Customer Service is based on TRUST, COURTESY and COMMUNICATION. Aside from reasonable pricing. Having worked in Customer Care/Service, AutoNation Chevrolet Mesa, whose face to the customer is Mr Adams, fail completely. The first service, on March 14, 2023 was due to a cooling issue with the Cruze, which is renown for. A water pump leak extended to a cylinder head and thermostat replacement. Robert Adams, the service advisor on Bay 3, when asked how long for this work to be done, mentioned it would take 3 days. So a 3 day car rental turned into a 7 day car rental. Upon talking with the technician responsible for the work, his reason for this extended timeframe was that he had " a lot of work piled up". The repair was done to my complete satisfaction. Mr. Adams mentioned that one of the rear shock absorbers was leaking and that the tires needed replacement., which I was aware of. The second visit on May 1st, 2023, with Mr. Adams on Bay 3, was for a tire alignment as the Cruze had 4 new tires ( and the car was veering to the left when letting go of the steering wheel ) and for the technician to check the two rear shock absorbers. I had asked for a 3:30 pm appointment and that I would wait for the work to be done, as I would be off work at that time, Mr. Adams said that in order for the work to be done on the same day and while I waited, I would need to bring the car in at 9:30. which I did, my supervisor at work allowing me to do miss that day. At 10:00 Mr. Adams mentioned that the tech did the inspection and that the rear shocks were leaking., that they had the shocks in stock and that the work would be done while I waited. When asked about the timeframe for the wheel alignment and replacement of the two rear shock absorbers Mr. Adams said "between an hour or two". This was at 10:00 am. 5 HOURS LATER, at 3:15 , the car was "ready". FIVE HOURS LATER. Throughout that timeframe, no communication or apologies at all from Mr. Adams about the delay , Mr. Adams excusing the delay because the tech "could not unbolt free one of the shocks.". A completely sorry excuse. After a wheel alignment, one will expect the tech to do a test drive. Apparently this wasn't the case as, after driving off, reasonably upset after 5 hour wait for a promised 2 hour job, the car veered to the left when letting go of the steering,, so obviously the car wasn't test driven to check whether the alignment was done correctly. The shock absorbers were replaced, however the wheel alignment was either not done or done incorrectly. I will follow up ion this review after I take the car back for the correction and taljk to the head of the service department. If AutoiNation Chevrolet Mesa reads this review, I fully expect a CALL BACK from the head of the service department. More to follow. This was reviewed on My 3rd, 2023.

They were very fast friendly and fixed both recalls I love this dealership they are really great

Everyone we worked with was kind, respectful and enjoyed what they do. Steve, our sales rep was amazing!

Working with Mike Riley is always a pleasure. He is very pleasant to interact with and goes out of his way to help you. I recommend to anyone to work with him.

A shout out to Steven & Javier for an easy & satisfying buying experience. Found the perfect car.

Shannon Hendon was on top of her game. I let her know what i was looking for and she located the vehicle right away. This is the second vehicle i have purchased from her and it is always a pleasure to work with her.

courteous, and assist with my car servicing issues