AutoNation Chevrolet Mesa

Jay was the best salesman to deal with,I hate to use the term ‘“sales” because I did feel like Ak was being sold. The process was smooth and I love the Tahoe that Jay Penn found for me, I recommend AutoNatin Chevy Mesa to everyone and they need to ask for Jay Penn!!

Brought our truck in for an oil change and they noticed a leaky shock. Thomas looked into our extended warranty and found out it was covered. We left it overnight and they got the part and installed it. Appreciate Thomas for taking care of that and washing our truck.

Our service advisor Mike Riley is amazing. He gets the job done, is knowledgeable, friendly and helpful.

Service deptartment Got my vehicle fixed very quickly and covered the rental, which is A+

I purchased my new vehicle (over $75K) on 31 March 2023 from AutoNation Chevrolet Mesa which was a horrible experience in itself (wrote a separate review). Fast forward a week or so later, I started hearing a knocking sound from the rear suspension of my truck. The sound was loud and appeared while driving over uneven surfaces or at low speeds. I contacted AutoNation Chevrolet Mesa to express my concern and scheduled an appointment to have the vehicle checked. I was assigned Brooklyn as my service advisor and explained the issues to her on the day of the appointment. The vehicle wasn’t able to be serviced same day so I left it with the dealership and was told I should hear something back within 48 hours. 48 hours came and went with no call. I contacted the service department and spoke with Brooklyn Dubuc and she informed me that she was “still waiting to hear back from GM with a solution”. She again affirmed that she would contact me by the end of the day with a progress update. You guess it! That call never came. I eventually received communication from Brooklyn stating that there is a no fix order for my issue and I would have to continue driving my vehicle while it made the obnoxious knocking noise. I was agitated as I could not experience the joys of owning a brand new vehicle. Feeling option less, I continued driving the vehicle for 3 more months until I decided that this is unacceptable. I contacted another Chevrolet dealership and scheduled an appointment. I dropped my vehicle off and received a call within a day and a half explaining they identified the issue and the vehicle will be repaired under warranty. My truck was repaired and returned to me within 3 days and there’s no more knocking noise. I can finally be a proud Chevrolet owner and then I realized how AutoNation Chevrolet Mesa LIED and forced me to drive my truck in its condition. I am absolutely displeased with Brooklyn Dubuc and the dealership she represents. I have had issues with this dealership from the start of our relationship until today. I don’t understand the need to LIE to me and refusing to repair my vehicle. I can’t understand how they’re in business if this is how customers are treated, and if this is not their standard of treatment, why was I selected for disrespect and lies? I hope I never have to do business with this dealership again!

Roberts communication was great he kept me up to date on a daily basis. The work was completed when he said it should be,

Worst service center. Even if you have an appt it doesn?t matter. They are always behind and no one calls To update. Waited 4 hrs for an oil change. Last visit was for our truck that they misdiagnosed. After 4 days of having our truck it was a tire issue that they didn?t have in stock. When we picked up our truck nobody knew what they did or how things went. Alighnment is still off. Will take it to another Autonation. The superstition mesa location is the worst. Will never go there again. Gilbert location is the best. Donnie was our advisor- horrible.

I have been taking all 4 of my Chevy vehicles to Auto Nation Mesa for years. They are professionals and do a great job and on repairs that take a long time, they take me home. What's not to love!

Professional and proficient staff. The dealership was exceptionally clean and my salesman James Pittman was respectfully patient with all my vehicle purchase questions. I will recommend this dealership to all my colleagues and family members as well.

Auto Nation - Mesa has a great service team. Mr. Fiala (Service Manager) took good care of me and my service need.