Antwerpen Volkswagen

I was immediately impressed with Chris Barde at Antwerpen Volkswagen in Pasadena, Maryland. He was extremely helpful without being pushy. He has an excellent demeanor and made us feel very comfortable the whole time we were there. He provided links to cars that were exactly what we were looking for and suggestions to others that might suit our needs as well. He also followed up, and stayed late on a Friday night to make sure that we got the exact deal that we wanted. I could not say more positive things about Chris Barde and he is an excellent sales person. Other members of the team - like Preston who worked with Chris to get us the deal we wanted, and Sam who handled processing all of our paperwork, were also wonderful.

Be more upfront with customers waiting so long for parts and service on their vehicle.

I was so impressed with the service I have received there, especially Sam in sales and Chris in finance. They were so helpful, straightforward and most importantly honest.

Great service as always, all staff is fantastic and friendly love coming by for my services

It was very easy to work with Antwerb VW. They answered all of my questions

I have been doing all my Tiguan services with with Antwerb VW since I bought the car and I am extremely pleased and happy with their quality work, their professionalism and fair pricing! Thank you Antwerb VW Team.

I was not happy with the services received. My vehicle was brought in for repairs due to a car accident. It took 2 months for the repairs to be done. In the process of repairing my vehicle they broke the back window of my SUV and I had to wait an additional at least another additional 2 weeks. When I received my vehicle there was little pieces of glass in my trunk and I cut myself. Also, the metal strip on the outside of the right back passenger door was chipped on the very corner of it, and the front right passenger door had a scuff on it. The gentleman rubbed something on it believing that it would remove the scuff but it didn’t. The gentleman said he would order the part and call me when it arrives so that I can bring my car in and he would replace it. Here we are in December and I never heard back from anyone at the repair shop. There were no apologies received for anything. Also, I was told that my car would be cleaned and detailed before getting it back. That was not the case. After months sitting and being worked on, my car was received dirty. You would think that after all the inconvenience the least that they could have done was give me back a clean vehicle. I am very disappointed. This is not good customer service.

I went to get some service work done, which was oil change, tire rotation, vehicle wipe down, and pollen filter change. Once service work was completed I went to check my vehicle. Upon research, I noticed my tires were not rotate it. I went back into the service area to ask them. How do they rotate their tires? And they inform me that ties are rotated front to back. I told them that my tires were not rotated and they were surprised that they wasn't and I told them I knew they was not rotated because I marked my tires before arriving and that time knew my tires were not rotated. They apologized, and I told them how do I know if the service worker completed all the other work that he was supposed to do. They took my vehicle back in to recheck everything and to rotate my tires. My thing is, I'm just curious as to how many customers have come to that Volkswagen location and paid for services that was not rendered. I was compensated for my next appointment to have my vehicle detailed and sided out due to them, not completing their work.

Sam was great! Not pushy, though I wish the process was quicker. System problems caused a few issues.

Everything was great. Easy process with Sam and Chris. Sam was very patient and knowledgeable! I would highly recommend.