Antwerpen Volkswagen

Extremely disappointing service—six-hour wait for a check engine light diagnostic without proactive communication.

Very professional very respectfull and very understanding very clean and organized place of business and professionally run.

I brought my car in for an oil change last Thursday and requested that my rear wiper blade also be replaced. I also came into my appointment with my left low beam out and expected to have that replaced also. Upon completion of my service, I reviewed my multipoint inspection checklist and it stated that my headlights were working as expected, when I knew that wasn’t the case. The MFI also still displayed that my light was out. I called back up to the dealership and voiced my concerns that the multipoint inspection wasn’t taken seriously to Wendy and she was apologetic and let me know that it must’ve been an oversight. This review isn’t of Wendy, she displayed quality customer service. I brought my vehicle back in the next day after the oversight and was told I would still have to wait two hours for a lightbulb to be installed. Unacceptable in my sight being that I was already inconvenienced by having to come back a second day. After two hours, I reviewed the new multipoint inspection that I got on Friday and the results are COMPLETELY different. This was less than a 24 hour period, there is no reason for the readings to be so drastically different. Thursday’s readings: battery health needs attention, tire tread readings (7/9/8/11), brake lining (6/6/7/7) Friday’s readings: air filter issues, my tires weren’t filled to factory specs at the appointment the day before (read 37/39/30/36) when I did little to no driving in between the appointments, brakes need replacing (when they were fine the day before), tire tread readings (8/7/9/9) I don’t believe that the multipoint inspection is taken seriously. When I read Thursday’s MPI for the first time, knowing that a headlight out was missed, it made me wonder what else you guys are missing. Are my brakes really fine? My drive belts? Are you really checking anything? Don’t just pass cars along or check things off on this MPI for sport. I have spent too much money and given you guys too much business for things to not be taken seriously. I wasn’t going to leave this review and instead reached out to the GM privately though email but received no response so maybe this will get the appropriate response. This is not the quality of service that I have come to expect.

Had a great experience at this location and Mike was a great help with everything.

Btw Sales Rep. (Sam Serio) and Finance Rep. (Chris Jones), a service contract was fraudulently added on to our final bill of sale, even though we told both multiple times we were not interested in paying anything additional for a "service contract" nor "extended warranty". we did not discover until we left dealership and reviewed the final contract docs. When we contacted the dealership, they each tried to blame each other, and no one took accountability for trying to deceive us by adding this $2,474 contract. Very disappointed in our experience, and more concerned for those buyers that have not yet discovered this fraudulent/deceitful practice by Antwerpen VW in Pasadena. We are considering next steps in order to ensure no other buyer is lied to as we were, with service/warranty/"certifications" added fraudulently.

I’ve been coming to Antwerpen for a few years now. I have always had wonderful service. The staff are all very knowledgeable and really helpful. Scheduling has always seem to be a breeze.

Trevor and the finance team were wonderful and easy to work with. I appreciated it!

Great people. Total pros. Best car buying experience we've even had! Would recommend family and friends!

Sam was very informative and helpful in helping me decide on a vehicle model with all the options I wanted! He made the process of purchasing a new vehicle quick and easy. I love my new car! Thank you so much.

The service department always keeps me informed regarding the status of my vehicle. This repair took a little longer because parts had to be ordered.