Antwerpen Volkswagen

(922 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award
(410) 334-8892 (410) 334-8892

Reviews

(922 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Antwerpen Volkswagen from DealerRater.

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This was my 3rd time shopping here at the volkswagen

This was my 3rd time shopping here at the volkswagen location and it seem to get better and better every visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Their service was great, they took their time to answer

Their service was great, they took their time to answer all my questions. I didn't feel rushed I takin my decision in buying a new car or not.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Appointment took a tad longer than predicted, but

Appointment took a tad longer than predicted, but pleasant and helpful staff and comfortable waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Sam and the sales manager were amazing during our sale.

Sam and the sales manager were amazing during our sale. We had an unfortunate situation with our previous atlas but they helped us out of that bad situation and into a new 2024!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service writers do their best to keep you informed

The service writers do their best to keep you informed and explain what's going with your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Was not pleased with the service.

Was not pleased with the service. Because they tell me that my latch was covered under warranty then I bring it in to get service and they tell me that it's not telling me I have to pay $888 money that I don't have. Now I have another bill that I catch afford. Because they can't put it back on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Catherine. We're sorry to have disappointed you. We'll investigate this matter further to prevent similar incidents. Antwerpen Auto Group Ronald Marquez (Service Manager) Antwerpen VW

Antwerpen was recommended by VW corporate after I had to

Antwerpen was recommended by VW corporate after I had to file a complaint against another VW dealership. My salesperson - Sam took what could have been an easy sale of a vehicle, and still turned it into an exception car-buying experience. He educated me on the features and values of my ID4, and he minimized my closing time by providing me with the key documents to review in advance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great and efficient service, friendly staff.

Great and efficient service, friendly staff. Thorough inspection. Also they have a workstation if you need to wait for your car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It was a great experience.

It was a great experience. I got my service done, and received a call when my repair was completed. When I arrived my car was cleaned and waiting out front.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

A lot of people are apprehensive when going to a dealer

A lot of people are apprehensive when going to a dealer service department however I have found Anwer in service to be trustworthy and reliable with a special shout out to my service advisor. Wendy Pittman, who has always been honest and fair with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.