Reviews
This was my 3rd time shopping here at the volkswagen
This was my 3rd time shopping here at the volkswagen location and it seem to get better and better every visit.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Their service was great, they took their time to answer
Their service was great, they took their time to answer all my questions. I didn't feel rushed I takin my decision in buying a new car or not.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Appointment took a tad longer than predicted, but
Appointment took a tad longer than predicted, but pleasant and helpful staff and comfortable waiting room.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sam and the sales manager were amazing during our sale.
Sam and the sales manager were amazing during our sale. We had an unfortunate situation with our previous atlas but they helped us out of that bad situation and into a new 2024!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service writers do their best to keep you informed
The service writers do their best to keep you informed and explain what's going with your vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Was not pleased with the service.
Was not pleased with the service. Because they tell me that my latch was covered under warranty then I bring it in to get service and they tell me that it's not telling me I have to pay $888 money that I don't have. Now I have another bill that I catch afford. Because they can't put it back on.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback Catherine. We're sorry to have disappointed you. We'll investigate this matter further to prevent similar incidents. Antwerpen Auto Group Ronald Marquez (Service Manager) Antwerpen VW
Antwerpen was recommended by VW corporate after I had to
Antwerpen was recommended by VW corporate after I had to file a complaint against another VW dealership. My salesperson - Sam took what could have been an easy sale of a vehicle, and still turned it into an exception car-buying experience. He educated me on the features and values of my ID4, and he minimized my closing time by providing me with the key documents to review in advance.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great and efficient service, friendly staff.
Great and efficient service, friendly staff. Thorough inspection. Also they have a workstation if you need to wait for your car.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was a great experience.
It was a great experience. I got my service done, and received a call when my repair was completed. When I arrived my car was cleaned and waiting out front.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A lot of people are apprehensive when going to a dealer
A lot of people are apprehensive when going to a dealer service department however I have found Anwer in service to be trustworthy and reliable with a special shout out to my service advisor. Wendy Pittman, who has always been honest and fair with me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair