Cable Dahmer Chevrolet of Independence

Not sure about the repairs yet because I got the survey before I got my car back; however everything leading up to this point has been great all the follow up phone calls to keep me informed about the process and keeping me in the know about the time line on when my vehicle would be done was awesome.

Was a pleasant experience. When we bought the car Callie the sales manager went above and beyond. the sales man was friendly and helpful. the finance man was very efficient. we really like the new car and would buy another from this dealership.the lady who explained the car was really helpful

We purchased a CPO Chevy, working with Tyson as sales rep. After I used a trade-in that erroneously still had a lien listed, our sale fell apart due to shenanigans, incompetence, and rudeness. We had set an appointment and laid out our needs clearly upon arrival. From arrival to departure, nearly five hours elapsed, due to the constant back-and-forth even though we were clear about our financial requirements. Tyson was rude to my wife, who was 8 1/2 months pregnant, by talking past her and responding to her questions by directing answers to me or ignoring her completely. They had added $500 to the sales price from the previous day when we set the appointment, and refused to alter the figure, blaming "corporate policy and control" on the figure. In addition to that was $800 in snake-oil extras they wouldn't remove. We finally brought the car home, and discovered the following morning that they hadn't properly detailed the car, that it reeked of pet odors and had dog hair littering the cargo area. They called me at the hospital after my daughter's birth to inform me that my title still had a lien listed. I explained that this was an honest mistake and I would get it cleared up. I also explained that I was at the hospital for the next several days. In spite of this, Tyson told me that he'd be calling me the next day to have me come in to correct paperwork. Over the next 1 1/2 weeks I received calls from Tyson as well as two different sales managers, each with different plans for re-doing the sale. By the time we finally had a clear plan from management and an appointment, they were threatening to repossess the car. With my recovering wife and week-old daughter in tow, we arrived at the dealership only to find that they had added $1000 to the sales price, again blaming it on a "corporate promotion" for trade-ins that they had to remove. We walked away from the sale, and they seemed to be glad to be rid of us. I'll never again set foot on a Cable-Dahmer lot, and I'll make sure my friends and relatives avoid them as well.

Ron was so helpful! He made the repair process easy . I would use cable dahmer for any repairs . Ask for Ron he was great

Scheduled Monday to bring in my equinox to have a water pump replaced. I.was told that the part was in stock and it would be done by 3 o’clock that day. It is now Wednesday at 1:45 PM and my car is still not ready. My Two-year-old is in the NICU at the hospital and I have no vehicle. The Service representative won’t return phone calls, answer calls when paged and takes the longest lunch break I’ve ever seen. No offer of any kind solutions or accommodations. Just excuses. When I called and complained they told me if it wasn’t done Tuesday they would give me a loaner. Really? How am I supposed to get it? Tried to pay in advance and couldn’t get the service rep to do it. Just more excuses when I could get him on the phone. Worst service I have ever experienced. On top of all this I had to pay $300.00 to be treated this way. Don’t waste your time, there are better places to take your car to.

An SUV was advertised for $14,500 so we wasted a day of vacation to look at the SUV. We offered $12,500 and they came back with $16,500. When we offered to buy it at $14,500 they WOULDN'T SELL IT TO US and wanted to charge us $2K in extra "fees". I wouldn't waste your time- it's a bait and switch operation. We will be reporting them for illegal advertising. No one else should have to waste a day dealing with these people.

Salesman’s says you should go to another dealer. Didn’t feel concerned for losing business.

Ashley and Adrian were great. The repairs that were made were beyond expectations. When we got the car back we denied it was the car before because of how good of a job they did. We greatly appreciated everyone for making the car look better than before!!

Excellent, friendly, reliable customer service. Job well done on repairing my vehicle in a timely manner. They even detailed the inside! And glossed up the body.

It was a very good experience. My salesman, Mike Hooper, was great and very easy to work with. I would recommend Cable Dahlmer to anyone.